|FROM ||Ruben Safir
|SUBJECT ||Subject: [NYLXS - HANGOUT] the best of 21st century customer service
|From owner-hangout-outgoing-at-mrbrklyn.com Wed Apr 16 22:07:12 2014
Received: by mrbrklyn.com (Postfix)
id D70BF161131; Wed, 16 Apr 2014 22:07:11 -0400 (EDT)
Received: by mrbrklyn.com (Postfix, from userid 28)
id C4D92161135; Wed, 16 Apr 2014 22:07:11 -0400 (EDT)
Received: from mailbackend.panix.com (mailbackend.panix.com [220.127.116.11])
by mrbrklyn.com (Postfix) with ESMTP id 40754161131
for ; Wed, 16 Apr 2014 22:07:11 -0400 (EDT)
Received: from [10.0.0.57] (unknown [18.104.22.168])
by mailbackend.panix.com (Postfix) with ESMTP id 7E5892E0F5
for ; Wed, 16 Apr 2014 22:07:09 -0400 (EDT)
Date: Wed, 16 Apr 2014 22:08:24 -0400
From: Ruben Safir
User-Agent: Mozilla/5.0 (X11; Linux x86_64; rv:24.0) Gecko/20100101 Thunderbird/24.1.0
Subject: [NYLXS - HANGOUT] the best of 21st century customer service
Content-Type: text/plain; charset=windows-1252
this needs to be seen to be understood and is really sad in many ways.
There is at least 3 ways this is so sad
US Airways Just Tweeted Out One Of The Most Graphic Things You?ve Ever
Seen A Brand Tweet
*YIKES.* This is very NSFW and US Airways is looking into what happened
exactly. posted on April 14, 2014 at 3:27pm EDT
Ryan Broderick BuzzFeed Staff
It all started during this pretty routine conversation with a customer:
-at-USAirways Unhappy that 1787 sat for
an hour on tarmac in CLT because overweight, resulting in over hour
late arrival in PDX...
1:11 AM - 14 Apr 14
US Airways -at-*USAirways*
-at-ellerafter We truly dislike delays
too and are very sorry your flight was affected.
1:18 AM - 14 Apr 14
-at-USAirways yeah, you seem so very
sorry. So sorry, in fact, that you couldn't be bothered to address
my other tweets.
2:10 PM - 14 Apr 14
And then on Monday, US Airways tweeted this?
And then on Monday, US Airways tweeted this...
Click here if you really want to see what the picture was. We don?t
THIS IMAGE IS GRAPHIC
Click to reveal
Click here if you really want to see what the picture was. We don't