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| DATE | 2014-04-16 |
| FROM | Ruben Safir
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| SUBJECT | Subject: [NYLXS - HANGOUT] the best of 21st century customer service
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From owner-hangout-outgoing-at-mrbrklyn.com Wed Apr 16 22:07:12 2014
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http://www.buzzfeed.com/ryanhatesthis/us-airways-just-tweeted-out-one-of-the-most-graphic-things-y
this needs to be seen to be understood and is really sad in many ways.
There is at least 3 ways this is so sad
US Airways Just Tweeted Out One Of The Most Graphic Things You?ve Ever
Seen A Brand Tweet
*YIKES.* This is very NSFW and US Airways is looking into what happened
exactly. posted on April 14, 2014 at 3:27pm EDT
Ryan Broderick BuzzFeed Staff
Follow
It all started during this pretty routine conversation with a customer:
Elle -at-*ElleRafter*
-at-USAirways Unhappy that 1787 sat for
an hour on tarmac in CLT because overweight, resulting in over hour
late arrival in PDX...
1:11 AM - 14 Apr 14
* *Reply*
* *Retweet*
* *Favorite*
US Airways -at-*USAirways*
-at-ellerafter We truly dislike delays
too and are very sorry your flight was affected.
1:18 AM - 14 Apr 14
* *Reply*
* *Retweet*
* *Favorite*
Elle -at-*ElleRafter*
-at-USAirways yeah, you seem so very
sorry. So sorry, in fact, that you couldn't be bothered to address
my other tweets.
2:10 PM - 14 Apr 14
* *Reply*
* *Retweet*
* *Favorite*
And then on Monday, US Airways tweeted this?
And then on Monday, US Airways tweeted this...
Click here if you really want to see what the picture was. We don?t
recommend it.
WARNING
THIS IMAGE IS GRAPHIC
Click to reveal
Click here if you really want to see what the picture was. We don't
recommend it.
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