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DATE 2026-04-01

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MESSAGE
DATE 2026-04-26
FROM Ruben Safir
SUBJECT Subject: [Hangout - NYLXS] Fwd: El Al ref - 2026 - 6072976 - LY007/04Mar26



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From: A message from EL AL Customer Relations
To: mrbrklyn-at-panix.com
Subject: Re: El Al ref - 2026 - 6072976 - LY007/04Mar26 CRM:03200000001310
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Dear Ruben,

Thank you for your further feedback.

I respectfully advise that I have explained prioritization of recovery
flights in my previous email. The issues that you raise have been taken
seriously and reviewed by our v.p customer & service.

Your feedback regarding the handling of passengers and seat availability
has been noted and is appreciated.

If you require any further assistance, please contact us and briefly
explain your requests and what you are expecting from El Al.

Thanking you.

Yours sincerely,

Caroline Low

Supervisor - Customer Relations

EL-AL ISRAEL AIRLINES LTD











I appreciate the return of the money, but I also understand that the
communication breakdown was not right and __dangerous__, and that my
seat was sold under me, either for needed revenue, or because your staff
just allowed people to whine their way onto planes while passengers who
behaved within the norms of decency got screwed. "The squeeky wheel
gets the grease", as they say in English. I'm sure of this. And it is
not good enough. It happens at El Al for everything. Chassidim with 5
hat boxes, one fellow brought six luandered shirts, and 4 paired of
pressed pants onto the plane to avoid a suitcase? Then he undressed on
touch down from gym clothes to a suite and tie IN THE AISLE. ETC ETC
ETC. Its an Israeli national character but an airline needs to rise
above that.

And then there is this, which is not surprising at all...

QUOTE
https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fprotect.checkpoint.com%2Fv2%2Fr02%2F___https%3A%2F%2Fwww.timesofisrael.com%2Fisraeli-airlines-accused-of-reselling-stranded-customers-seats-for-wartime-windfall%2F___.Y3AxZTplbGFsY2hlY2twb2ludDpjOm86Yjc3ODJiY2QxNjM1MzIwOGU5ZDYxYzhjZjhlMGE3Mjg6Nzo1ZTQzOjk3ZTYwM2M2NDlkMDVjNGI2ZmNkMDJkZTQzNjY2YjI5ZTlmZTRmMjIxZTllMzI5ZDMwZDFhNTk4M2M4MmMxZGE6cDpUOkY&data=05%7C02%7CCrhq%40elal.co.il%7Ca3b82f9fa3344330f06708de9f9f6343%7C4e65b2ce63ec4dff8fd9290082cc0def%7C0%7C0%7C639123704360661354%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C60000%7C%7C%7C&sdata=K9v2eXv4xMLW4qtSGL%2BRiOW1gwn6o9WYOFUZZRjAAfY%3D&reserved=0

Heavy restrictions on flights in and out of Israel during the war voided
the plans of tens of thousands of people who had purchased tickets to
fly to or from Israel for Passover, spring break or any other reason.

Under Israel’s Aviation Services Law, customers whose flights are
canceled are entitled to choose between a monetary refund of the full
ticket price and a rebooking on a flight to their final destination
under similar terms, at the earliest possible date and subject to seat
availability.

But as they scrambled to find alternative ways in or out of Israel, many
of those holding tickets for canceled flights on Israeli airlines said
they were offered only a refund, with no opportunity to rebook, alleging
that the seats airlines should have been required to reserve for them
were instead sold off for significantly higher sums.

At the same time, customers who were offered the opportunity to rebook
said the airlines’ unresponsive or nonexistent customer service made it
nearly impossible to do so, even as the carriers managed to continue
efficiently selling new tickets at prices massively inflated by the
extremely limited supply.

“What to me seems really wrong is that they clearly were selling a few
available seats for more money underneath the feet of people whose
flights were canceled,” said Devora Goldstein, who, like other Arkia
customers, received an apologetic notification stating that the airline
was doing its best to assist, and a notice that she would be getting a
refund within 14 business days.
UNQUOTE



You at least honored my ticket home, but weeks later than it should had
been. I am sure of this.

And BTW - your customer service email is not to be found on your
website. I had to use search engines to find it until I finally found
it on a customer advocacy website.


Ruben Israel Safir RPh



On 4/20/26 7:43 AM, A message from EL AL Customer Relations wrote:
> Dear Mr. Safir,
>
> Thank you for taking your time to contact El Al management, in order to
> relay your appreciation to our airline but at the same time to inform us
> of your dissatisfaction with the service that you recently experienced.
>
> We sincerely apologize for the inconvenience you encountered when trying
> to communicate with El Al during Operation /Roaring Lion./
>
> Please note that our staff were required to perform their duties under
> exceptionally challenging circumstances due to the war.
>
> Our main communication was through whatsapp and I am sorry that this was
> not convenient for you. Our staff worked 24 hours a day to answer
> passengers whatsapps.
>
> I assure you that your feedback has been taken seriously and reviewed by
> our v.p customer & service
>
>
>
> We pray that such a situation will not reoccur in order that we can
> continue to give our valued passengers the best service as they deserve.
>
> We are pleased to confirm that USD175 for the seat that you purchased at
> the airport will be refunded to the credit card used within 10-14 days.
>
> I would like to add that the assignment of the earliest available
> flights was based on several factors, including regulations set forth by
> the Israeli Ministry of Transport. Priority was given to humanitarian
> cases and other urgent circumstances, among additional considerations,
> such as related medical and bereavement, seniors, customer who are needs
> of special assistance, medical and Active-duty soldiers.
>
> Due to the limited number of seats permitted on each flight, seats were
> allocated as quickly as possible, and flights filled up rapidly.
>
> Please note, due to the constantly changing situation, it was sometimes
> necessary to modify flight assignments, sometimes more than once, to
> comply with evolving requirements and to prioritize safety and urgent needs.
>
> As an Israeli airline, we are committed to adhering to the safety
> regulations and statutes mandated by the Israeli Ministry of
> Transportation. Our foremost priority was to transport you and other
> passengers’ destination safely while following all applicable guidelines.
>
> I hope that you will be able to overlook your disappointing experience
> and allow us the opportunity to serve you again so that we may restore
> your confidence in El Al.
>
>
>
> Yours sincerely,
>
> *Caroline Low*
>
> *Supervisor - Customer Relations*
>
> *_EL-AL ISRAEL AIRLINES LTD_*
>


--
So many immigrant groups have swept through our town
that Brooklyn, like Atlantis, reaches mythological
proportions in the mind of the world - RI Safir 1998
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DRM is THEFT - We are the STAKEHOLDERS - RI Safir 2002
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- Leadership Development in Free Software
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- Unpublished Archive
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- coins!
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Being so tracked is for FARM ANIMALS and extermination camps,
but incompatible with living as a free human being. -RI Safir 2013



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  1. 2026-04-02 Ruben Safir <mrbrklyn-at-panix.com> Re: [Hangout - NYLXS] [NYLXS - HANGOUT] Happy Rosh Hashona
  2. 2026-04-02 Ruben Safir <mrbrklyn-at-panix.com> Re: [Hangout - NYLXS] [NYLXS - HANGOUT] Happy Rosh Hashona
  3. 2026-04-01 From: "Free Software Foundation" <info-at-fsf.org> Subject: [Hangout - NYLXS] =?utf-8?q?Free_Software_Supporter_=E2=80=94_Is?=
  4. 2026-04-01 From: "Free Software Foundation" <info-at-fsf.org> Subject: [Hangout - NYLXS] =?utf-8?q?Free_Software_Supporter_=E2=80=94_Is?=
  5. 2026-04-06 Ruben Safir <ruben-at-mrbrklyn.com> Subject: [Hangout - NYLXS] Flying to the moon
  6. 2026-04-13 Gabor Szabo <gabor-at-szabgab.com> Subject: [Hangout - NYLXS] [Perlweekly] #768 - Perl and XS
  7. 2026-04-14 Ruben Safir <ruben-at-mrbrklyn.com> Subject: [Hangout - NYLXS] the war on scp
  8. 2026-04-14 Ruben Safir <ruben-at-mrbrklyn.com> Subject: [Hangout - NYLXS] [ruben-at-mrbrklyn.com: [artix-general] The war on
  9. 2026-04-17 Ruben Safir <ruben-at-mrbrklyn.com> Subject: [Hangout - NYLXS] Bird Lights
  10. 2026-04-17 Ruben Safir <ruben-at-mrbrklyn.com> Re: [Hangout - NYLXS] Bird Lights
  11. 2026-04-17 Ruben Safir <ruben-at-mrbrklyn.com> Subject: [Hangout - NYLXS] green eggs and ham..
  12. 2026-04-20 Ruben Safir <ruben-at-mrbrklyn.com> Subject: [Hangout - NYLXS] NY Times at Work rewriting Muslim Fanastism in
  13. 2026-04-20 Ruben Safir <ruben-at-mrbrklyn.com> Subject: [Hangout - NYLXS] Ukrainian Killer Robots
  14. 2026-04-20 Gabor Szabo <gabor-at-szabgab.com> Subject: [Hangout - NYLXS] [Perlweekly] #769 - What is dead this week?
  15. 2026-04-22 Marc Randazza <mjr-at-randazza.com> Re: [Hangout - NYLXS] NY for Fair Use
  16. 2026-04-22 Ruben Safir <ruben-at-mrbrklyn.com> Subject: [Hangout - NYLXS] We will have to seal off California
  17. 2026-04-24 Ruben Safir <ruben-at-mrbrklyn.com> Re: [Hangout - NYLXS] NY for Fair Use
  18. 2026-04-25 Ruben Safir <ruben-at-mrbrklyn.com> Subject: [Hangout - NYLXS] For those that would defend Iran
  19. 2026-04-26 Ruben Safir <mrbrklyn-at-panix.com> Subject: [Hangout - NYLXS] Fwd: El Al ref - 2026 - 6072976 - LY007/04Mar26
  20. 2026-04-26 Ruben Safir <ruben-at-mrbrklyn.com> Re: [Hangout - NYLXS] amicus pairing
  21. 2026-04-26 Ruben Safir <ruben-at-mrbrklyn.com> Re: [Hangout - NYLXS] amicus pairing
  22. 2026-04-26 Ruben Safir <ruben-at-mrbrklyn.com> Re: [Hangout - NYLXS] amicus pairing
  23. 2026-04-26 Ruben Safir <ruben-at-mrbrklyn.com> Re: [Hangout - NYLXS] amicus pairing
  24. 2026-04-26 Ruben Safir <ruben-at-mrbrklyn.com> Re: [Hangout - NYLXS] amicus pairing
  25. 2026-04-26 Ruben Safir <mrbrklyn-at-panix.com> Re: [Hangout - NYLXS] amicus pairing
  26. 2026-04-27 Ruben Safir <ruben-at-mrbrklyn.com> Subject: [Hangout - NYLXS] Indian Jews... no kidding
  27. 2026-04-27 Ruben Safir <ruben-at-mrbrklyn.com> Subject: [Hangout - NYLXS] Mamdani and the working man
  28. 2026-04-28 Ruben Safir <ruben-at-mrbrklyn.com> Re: [Hangout - NYLXS] amicus pairing
  29. 2026-04-28 Ruben Safir <ruben-at-mrbrklyn.com> Re: [Hangout - NYLXS] amicus pairing
  30. 2026-04-27 Gabor Szabo <gabor-at-szabgab.com> Subject: [Hangout - NYLXS] [Perlweekly] #770 - Yet Another Test Harness
  31. 2026-04-28 Ruben Safir <ruben-at-mrbrklyn.com> Re: [Hangout - NYLXS] amicus pairing
  32. 2026-04-28 Aviva <aviva-at-gmx.us> Re: [Hangout - NYLXS] amicus pairing
  33. 2026-04-29 Guggenheim New York <rsvp-at-guggenheim.org> Subject: [Hangout - NYLXS] Reminder Invitation: Celebration of Students
  34. 2026-04-29 Ruben Safir <ruben-at-mrbrklyn.com> Subject: [Hangout - NYLXS] Anti-Semtic bigots running the Park Slope Food

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