MESSAGE
| DATE | 2016-09-30 |
| FROM | From: "buyertech@abebooks.com"
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| SUBJECT | Subject: [Hangout-NYLXS] ABE Response ARN -54814837
|
Hello Ruben,
I'm very sorry to hear that the bookseller was delayed in their process of reviewing your order and for any inconvenience this may have caused.
While I understand your concern over booksellers using our Extra Charges system to extort unnecessary fees from buyers, in this case the bookseller has followed our procedures and policies while requesting the additional fees.
However, please rest assured that a pattern of order rejections and and inability to fulfill orders will negatively impact a seller's completion rating, which is closely monitored by our Security and Trust team. As outlined in our Customer Agreement, listings on AbeBooks.com do not become contracts until payment has been received:
"The Items offered on the Web sites are invitations for purchase orders, and shall not constitute binding offers to sell. Your properly completed and delivered order form constitutes Your offer to purchase the Items referenced in your order. Your order will be accepted only if and when the Bookseller sends an order acceptance and shipping notice to Your e-mail address."
You can read our full Terms & Conditions at this link here: http://www.abebooks.com/docs/Legal/customerAgreement.shtml
I sincerely apologize for the frustration you’ve experienced. As a token of apology, I would like to offer you a discount coupon for 10% off the book price of your next purchase, to a maximum discount of $15.00 off the book price only. (Note: Your coupon discount does not apply to shipping amounts.)
Your coupon code is: 2KAWR6
Your coupon expires on: November 15, 2016
Full instructions on how you can redeem your coupon can be found at: http://www.abebooks.com/help/Searching-Ordering/how-to-redeem-a-coupon.html
Please don't hesitate to let me know if you have any further questions or concerns and I will be happy to help.
Sincerely,
Beck C.
AbeBooks Customer Support
AbeBooks.com Passion for books.
Need further assistance?
Visit our online help pages: http://help.abebooks.com/
Email: http://www.abebooks.com/abe/ActionRequestInsert
Telephone: 206.508.4035 or 1.800.315.5335 (Monday to Friday 7:00AM - 4:00PM PST).
Security Tip - Please do not send credit card numbers or confidential information via e-mail or other non-secure methods.
www.abebooks.com | www.abebooks.co.uk | www.abebooks.de | www.abebooks.fr | www.abebooks.it | www.iberlibro.com
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Re: Your Order - Extra Charges - Buyer Concerns ARN - 54814837
I'm going to stop using the service because of the increasingly broad
use of this scam and your refusal to address. I don't have time to wait
a week longer to find out I can't get a book I need because the seller
is scamming me, underpricing things only to change the price in
mid-order
This is BS and a violation of basic business law. Once you contract for
something you can not then change the price.
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