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DATE 2007-02-01

HANGOUT

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MESSAGE
DATE 2007-02-28
FROM einker
SUBJECT Subject: [NYLXS - HANGOUT] BusinessWeek.com: Customers to Dell: Give Us Linux!
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Subject: [NYLXS - HANGOUT] BusinessWeek.com: Customers to Dell: Give Us Linux!
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http://www.businessweek.com/technology/content/feb2007/tc20070226_415604.ht=
m?campaign_id=3Dtechn_Feb26&link_position=3Dlink27

News Analysis February 26, 2007, 12:01AM EST
Customers to Dell: Give Us Linux! The troubled computer maker sought input
from users, but complying with the most popular online suggestions could
worsen its woes

by Aaron Ricadela>

When computer maker Dell asked customers how to spice up its products and
improve service, the flood of responses may have provided more feedback tha=
n
the company bargained for.

Thousands of computer buyers have weighed in on a site Dell set up Feb. 16
to solicit opinions on everything from product design to marketing to
technical support. The resounding response: Give us more software and other
features based on open-source code, including the Linux operating system.

Heeding the requests won't be easy for the PC maker, which ousted Chief
Executive Kevin Rollins on Jan. 31 and again named founder Michael Dell CEO
in an attempt to regain market share, improve product quality, resolve
customer support problems, and recover some of the financial mojo Dell
exuded until recent years (see BusinessWeek.com, 2/1/07, "Is Dell Too Big
for Michael Dell?"007/db20070131_503358.htm>).

Well, Since You Asked=85

On one hand, the customers who've posted 1,600 suggestions to Dell's
IdeaStorm site and the tens of thousands more who voted to second those
ideas represent the savviest edge of the PC market. They're consumers who
identify trends and influence other buyers. On the other hand, incorporatin=
g
the vox populi into business decisions could add costs and hamper customer
support, worsening ills already afflicting Dell.

"We certainly expected to see some interesting stuff, and it hasn't failed
to deliver," a Dell spokesman says of the online forum, which harnesses
tools common to the emerging user-generated Web, asking customers to blog
about potential solutions to Dell's problems or vote for their favorite
posts. So far, more than 120,000 people have visited the site, Dell says
(see BusinessWeek.com, 2/23/07, "Hack This Product,
Please!"9988.htm>).


The most popular ideas? Nos. 1 and 2 on the list: Factory-install Linux on
consumer desktops and notebooks, and preload OpenOffice and other
open-source productivity programs. The fifth most popular is a
recommendation that Dell replace Microsoft's Internet Explorer with the
open-source Firefox Web browser. "They're very high-end users and very
knowledgeable," says Dell's spokesman.
Making Linux Consumer-Friendly

What's less clear is whether the outcry for Linux reflects demand in the
market that goes broader than a vocal group of open-source advocates. Even
high-profile Linux proponents admit the operating system isn't ready for
mass-market use. The system is gaining traction in corporate data centers
where low costs and the ability to play suppliers against each another are
paramount. But Linux has been too arcane to control, incompatible with
popular hardware, and bereft of popular programs for most home PC users.

"Linux has a long way to go before it has the same market demand as
Windows," says Jim Zemlin, executive director of the Linux Foundation, whic=
h
promotes the software as an alternative to Microsoft's
(MSFT)
Windows, pays the salary of Linux creator Linus Torvalds, and counts Dell
among its members. "Dell's a pretty smart company and they are responsive t=
o
their customers," Zemlin says. But to make Linux for consumers fly, the
vendor would need to invest in engineering to ensure the software works wit=
h
popular graphics chips and wireless modems, sign expanded support contracts
with Linux suppliers like Red Hat
(RHAT)
and Novell (NOVLVL>),
or train its own customer service reps on open-source technologies. "That
would help them build a better box," he says.

Dell says it's already listening. In a Feb. 23 posting on IdeaStorm, the
company said it's working with Novell to certify its business desktops,
notebooks, and workstations for compatibility with Linux, and is working
with other Linux distributors about additional certifications. A company
spokesman says Red Hat is among those distributors. Dell also said it will
make it easier for PC buyers to forgo preloaded programs, and uninstall the=
m
once they get the machine.
Open-Source a Risky Innovation

Dell, once the top supplier of PCs, has seen its market share slip, profits
fall, and reputation slide amid rising costs, quality mishaps, and missed
market trends. Hewlett-Packard
(HPQ)
has become the top supplier of retail PCs, and Dell's lackluster products
seem out of step in a market where Apple
(APPL)
has compelled vendors to pay attention to design. Customers have also
complained about poor support and technical problems. That helped prompt
Michael Dell to retake the chief executive reins, and he's hired new
deputies to help turn out compelling products and clamp down on costs (see
BusinessWeek.com, 2/16/07, "Dell's New Blood: Cannon, Now
Garriques"6_070194.htm>).
Dell reports quarterly earnings Mar. 1.

Bear Stearns (BSCSC>)
analyst Andrew Neff wrote in a Feb. 19 research report that a key to
increased margins at Dell will be "focusing on innovative products that
customers want." But putting customers' Linux ideas into action could also
prove expensive. "PC makers tend to be very conservative about what they pu=
t
on these machines," says Paul DeGroot, an analyst at consulting company
Directions on Microsoft. Take tech support. If Dell offers Linux as a
standard choice on consumer PCs, the number of calls to its support centers
could rise. "After the second or third call, they've lost money on the
machine," he says.

Then there's the effect such a move would have on Dell's relationship with
Microsoft. IdeaStorm bloggers called for Dell to ship copies of OpenOffice,
free software that includes word processing, spreadsheet, and other
applications. "It can save you a pile of money" compared with Microsoft
Office, which can cost $400 or $500 depending on the edition, DeGroot says.
But Microsoft has been Dell's dominant operating system and applications
provider since the company got its start in the 1980s. Microsoft has also
taken steps to blunt the appeal of OpenOffice and other open-source suites.
In January, Microsoft made the $150 Home and Student edition of its new
Office 2007 suite available to all customers=97not just education buyers.
Dell Needs More than Marketing

The groundswell on IdeaStorm isn't Dell's first brush with Linux. The
company ships the system on its business servers and engineering
workstations, and lets corporate IT departments install it on some PCs. But
Dell stopped installing Linux on consumer PCs and notebooks five years ago,
and it may not be in a rush to do so again. "It's something that you
wouldn't tread lightly into," says its spokesman.

Yet it's also clear Dell needs to do something to repair frayed
relationships with customers. The company on Feb. 16 launched a feature on
its Web site where users can upload videos=97YouTube style=97of what they d=
id on
their Dell PCs. Last year, the company launched a site that includes videos
of its chief executive at industry functions. On IdeaStorm, there's even
been a suggestion for Michael Dell to start a blog, a la Sun Microsystems (
SUNW ) CEO
Jonathan Schwartz. Better marketing is a start. But as Dell's response to
the Linux clamor shows, it may need to adjust its products, too, to give th=
e
people what they want.

Ricadela is a writer for
BusinessWeek.comin Silicon Valley.
------------------------------


--=20
Regards,

Evan M. Inker

------=_Part_25198_28577466.1172686291668
Content-Type: text/html; charset=WINDOWS-1252
Content-Transfer-Encoding: quoted-printable
Content-Disposition: inline

6_415604.htm?campaign_id=3Dtechn_Feb26&link_position=3Dlink27">http://w=
ww.businessweek.com/technology/content/feb2007/tc20070226_415604.htm?campai=
gn_id=3Dtechn_Feb26&link_position=3Dlink27





News Analysis
February 26, 2007, 12:01AM EST Sizer">


Customers to Dell: Give Us Linux!


The troubled computer maker sought input from users, but complying
with the most popular online suggestions could worsen its woes


by
Aaron=
Ricadela



When computer maker Dell asked customers how to spice up its products
and improve service, the flood of responses may have provided more
feedback than the company bargained for.


Thousands of computer buyers have weighed in on a site Dell set up
Feb. 16 to solicit opinions on everything from product design to
marketing to technical support. The resounding response: Give us more
software and other features based on open-source code, including the
Linux operating system.


Heeding the requests won't be easy for the PC maker, which ousted
Chief Executive Kevin Rollins on Jan. 31 and again named founder
Michael Dell CEO in an attempt to regain market share, improve product
quality, resolve customer support problems, and recover some of the
financial mojo Dell exuded until recent years (see BusinessWeek.com,
2/1/07, 007/db20070131_503358.htm">"Is Dell Too Big for Michael Dell?">).


Well, Since You Asked=85



On one hand, the customers who've posted 1,600 suggestions to Dell'=
s
IdeaStorm site and the tens of thousands more who voted to second those
ideas represent the savviest edge of the PC market. They're consumers
who identify trends and influence other buyers. On the other hand,
incorporating the vox populi into business decisions could add=
costs and hamper customer support, worsening ills already afflicting Dell.



"We certainly expected to see some interesting stuff, and it hasn'=
t
failed to deliver," a Dell spokesman says of the online forum, which
harnesses tools common to the emerging user-generated Web, asking
customers to blog about potential solutions to Dell's problems or vote
for their favorite posts. So far, more than 120,000 people have visited
the site, Dell says (see BusinessWeek.com, 2/23/07,
usinessweek.com/innovate/content/feb2007/id20070223_399988.htm">"Hack =
This Product, Please!"
).



The most popular ideas? Nos. 1 and 2 on the list: Factory-install Linux
on consumer desktops and notebooks, and preload OpenOffice and other
open-source productivity programs. The fifth most popular is a
recommendation that Dell replace Microsoft's Internet Explorer with the
open-source Firefox Web browser. "They're very high-end users and =
very
knowledgeable," says Dell's spokesman.


Making Linux Consumer-Friendly


What's less clear is whether the outcry for Linux reflects demand in
the market that goes broader than a vocal group of open-source
advocates. Even high-profile Linux proponents admit the operating
system isn't ready for mass-market use. The system is gaining traction
in corporate data centers where low costs and the ability to play
suppliers against each another are paramount. But Linux has been too
arcane to control, incompatible with popular hardware, and bereft of
popular programs for most home PC users.


"Linux has a long way to go before it has the same market demand as
Windows," says Jim Zemlin, executive director of the Linux Foundation,
which promotes the software as an alternative to Microsoft's (=3D"http://stockmarket.businessweek.com/www/search.html?q=3DMSFT" rel=3D"ti=
cker">MSFT
)
Windows, pays the salary of Linux creator Linus Torvalds, and counts
Dell among its members. "Dell's a pretty smart company and they ar=
e
responsive to their customers," Zemlin says. But to make Linux for
consumers fly, the vendor would need to invest in engineering to ensure
the software works with popular graphics chips and wireless modems,
sign expanded support contracts with Linux suppliers like Red Hat (=3D"http://stockmarket.businessweek.com/www/search.html?q=3DRHAT" rel=3D"ti=
cker">RHAT
) and Novell (www/search.html?q=3DNOVL" rel=3D"ticker">
NOVL
), or train its own customer service reps on open-source technologi=
es. "That would help them build a better box," he says.



Dell says it's already listening. In a Feb. 23 posting on IdeaStorm,
the company said it's working with Novell to certify its business
desktops, notebooks, and workstations for compatibility with Linux, and
is working with other Linux distributors about additional
certifications. A company spokesman says Red Hat is among those
distributors. Dell also said it will make it easier for PC buyers to
forgo preloaded programs, and uninstall them once they get the machine.


Open-Source a Risky Innovation


Dell, once the top supplier of PCs, has seen its market share slip,
profits fall, and reputation slide amid rising costs, quality mishaps,
and missed market trends. Hewlett-Packard (sinessweek.com/www/search.html?q=3DHPQ" rel=3D"ticker">HPQ) has become =
the top supplier of retail PCs, and Dell's lackluster products seem out=
of step in a market where Apple (
l=3D"ticker">APPL)
has compelled vendors to pay attention to design. Customers have also
complained about poor support and technical problems. That helped
prompt Michael Dell to retake the chief executive reins, and he's hired
new deputies to help turn out compelling products and clamp down on
costs (see BusinessWeek.com, 2/16/07, m/technology/content/feb2007/tc20070216_070194.htm">"Dell's New Bl=
ood: Cannon, Now Garriques"
). Dell reports quarterly earnings Mar.=
1.



Bear Stearns (l?q=3DBSC" rel=3D"ticker">BSC)
analyst Andrew Neff wrote in a Feb. 19 research report that a key to
increased margins at Dell will be "focusing on innovative products tha=
t
customers want." But putting customers' Linux ideas into action co=
uld
also prove expensive. "PC makers tend to be very conservative about
what they put on these machines," says Paul DeGroot, an analyst at
consulting company Directions on Microsoft. Take tech support. If Dell
offers Linux as a standard choice on consumer PCs, the number of calls
to its support centers could rise. "After the second or third call,
they've lost money on the machine," he says.


Then there's the effect such a move would have on Dell's
relationship with Microsoft. IdeaStorm bloggers called for Dell to ship
copies of OpenOffice, free software that includes word processing,
spreadsheet, and other applications. "It can save you a pile of money&=
quot;
compared with Microsoft Office, which can cost $400 or $500 depending
on the edition, DeGroot says. But Microsoft has been Dell's dominant
operating system and applications provider since the company got its
start in the 1980s. Microsoft has also taken steps to blunt the appeal
of OpenOffice and other open-source suites. In January, Microsoft made
the $150 Home and Student edition of its new Office 2007 suite
available to all customers=97not just education buyers.


Dell Needs More than Marketing


The groundswell on IdeaStorm isn't Dell's first brush with Linux=
.
The company ships the system on its business servers and engineering
workstations, and lets corporate IT departments install it on some PCs.
But Dell stopped installing Linux on consumer PCs and notebooks five
years ago, and it may not be in a rush to do so again. "It's somet=
hing
that you wouldn't tread lightly into," says its spokesman.


Yet it's also clear Dell needs to do something to repair frayed
relationships with customers. The company on Feb. 16 launched a feature
on its Web site where users can upload videos=97YouTube style=97of what
they did on their Dell PCs. Last year, the company launched a site that
includes videos of its chief executive at industry functions. On
IdeaStorm, there's even been a suggestion for Michael Dell to start a
blog, a la Sun Microsystems (/www/search.html?q=3DSUNW" rel=3D"ticker">SUNW)
CEO Jonathan Schwartz. Better marketing is a start. But as Dell's
response to the Linux clamor shows, it may need to adjust its products,
too, to give the people what they want.



Ricadela is a writer=
for BusinessWeek.com in Silicon Valley.








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--
Regards,

Evan M. Inker

------=_Part_25198_28577466.1172686291668--

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http://www.businessweek.com/technology/content/feb2007/tc20070226_415604.ht=
m?campaign_id=3Dtechn_Feb26&link_position=3Dlink27

News Analysis February 26, 2007, 12:01AM EST
Customers to Dell: Give Us Linux! The troubled computer maker sought input
from users, but complying with the most popular online suggestions could
worsen its woes

by Aaron Ricadela>

When computer maker Dell asked customers how to spice up its products and
improve service, the flood of responses may have provided more feedback tha=
n
the company bargained for.

Thousands of computer buyers have weighed in on a site Dell set up Feb. 16
to solicit opinions on everything from product design to marketing to
technical support. The resounding response: Give us more software and other
features based on open-source code, including the Linux operating system.

Heeding the requests won't be easy for the PC maker, which ousted Chief
Executive Kevin Rollins on Jan. 31 and again named founder Michael Dell CEO
in an attempt to regain market share, improve product quality, resolve
customer support problems, and recover some of the financial mojo Dell
exuded until recent years (see BusinessWeek.com, 2/1/07, "Is Dell Too Big
for Michael Dell?"007/db20070131_503358.htm>).

Well, Since You Asked=85

On one hand, the customers who've posted 1,600 suggestions to Dell's
IdeaStorm site and the tens of thousands more who voted to second those
ideas represent the savviest edge of the PC market. They're consumers who
identify trends and influence other buyers. On the other hand, incorporatin=
g
the vox populi into business decisions could add costs and hamper customer
support, worsening ills already afflicting Dell.

"We certainly expected to see some interesting stuff, and it hasn't failed
to deliver," a Dell spokesman says of the online forum, which harnesses
tools common to the emerging user-generated Web, asking customers to blog
about potential solutions to Dell's problems or vote for their favorite
posts. So far, more than 120,000 people have visited the site, Dell says
(see BusinessWeek.com, 2/23/07, "Hack This Product,
Please!"9988.htm>).


The most popular ideas? Nos. 1 and 2 on the list: Factory-install Linux on
consumer desktops and notebooks, and preload OpenOffice and other
open-source productivity programs. The fifth most popular is a
recommendation that Dell replace Microsoft's Internet Explorer with the
open-source Firefox Web browser. "They're very high-end users and very
knowledgeable," says Dell's spokesman.
Making Linux Consumer-Friendly

What's less clear is whether the outcry for Linux reflects demand in the
market that goes broader than a vocal group of open-source advocates. Even
high-profile Linux proponents admit the operating system isn't ready for
mass-market use. The system is gaining traction in corporate data centers
where low costs and the ability to play suppliers against each another are
paramount. But Linux has been too arcane to control, incompatible with
popular hardware, and bereft of popular programs for most home PC users.

"Linux has a long way to go before it has the same market demand as
Windows," says Jim Zemlin, executive director of the Linux Foundation, whic=
h
promotes the software as an alternative to Microsoft's
(MSFT)
Windows, pays the salary of Linux creator Linus Torvalds, and counts Dell
among its members. "Dell's a pretty smart company and they are responsive t=
o
their customers," Zemlin says. But to make Linux for consumers fly, the
vendor would need to invest in engineering to ensure the software works wit=
h
popular graphics chips and wireless modems, sign expanded support contracts
with Linux suppliers like Red Hat
(RHAT)
and Novell (NOVLVL>),
or train its own customer service reps on open-source technologies. "That
would help them build a better box," he says.

Dell says it's already listening. In a Feb. 23 posting on IdeaStorm, the
company said it's working with Novell to certify its business desktops,
notebooks, and workstations for compatibility with Linux, and is working
with other Linux distributors about additional certifications. A company
spokesman says Red Hat is among those distributors. Dell also said it will
make it easier for PC buyers to forgo preloaded programs, and uninstall the=
m
once they get the machine.
Open-Source a Risky Innovation

Dell, once the top supplier of PCs, has seen its market share slip, profits
fall, and reputation slide amid rising costs, quality mishaps, and missed
market trends. Hewlett-Packard
(HPQ)
has become the top supplier of retail PCs, and Dell's lackluster products
seem out of step in a market where Apple
(APPL)
has compelled vendors to pay attention to design. Customers have also
complained about poor support and technical problems. That helped prompt
Michael Dell to retake the chief executive reins, and he's hired new
deputies to help turn out compelling products and clamp down on costs (see
BusinessWeek.com, 2/16/07, "Dell's New Blood: Cannon, Now
Garriques"6_070194.htm>).
Dell reports quarterly earnings Mar. 1.

Bear Stearns (BSCSC>)
analyst Andrew Neff wrote in a Feb. 19 research report that a key to
increased margins at Dell will be "focusing on innovative products that
customers want." But putting customers' Linux ideas into action could also
prove expensive. "PC makers tend to be very conservative about what they pu=
t
on these machines," says Paul DeGroot, an analyst at consulting company
Directions on Microsoft. Take tech support. If Dell offers Linux as a
standard choice on consumer PCs, the number of calls to its support centers
could rise. "After the second or third call, they've lost money on the
machine," he says.

Then there's the effect such a move would have on Dell's relationship with
Microsoft. IdeaStorm bloggers called for Dell to ship copies of OpenOffice,
free software that includes word processing, spreadsheet, and other
applications. "It can save you a pile of money" compared with Microsoft
Office, which can cost $400 or $500 depending on the edition, DeGroot says.
But Microsoft has been Dell's dominant operating system and applications
provider since the company got its start in the 1980s. Microsoft has also
taken steps to blunt the appeal of OpenOffice and other open-source suites.
In January, Microsoft made the $150 Home and Student edition of its new
Office 2007 suite available to all customers=97not just education buyers.
Dell Needs More than Marketing

The groundswell on IdeaStorm isn't Dell's first brush with Linux. The
company ships the system on its business servers and engineering
workstations, and lets corporate IT departments install it on some PCs. But
Dell stopped installing Linux on consumer PCs and notebooks five years ago,
and it may not be in a rush to do so again. "It's something that you
wouldn't tread lightly into," says its spokesman.

Yet it's also clear Dell needs to do something to repair frayed
relationships with customers. The company on Feb. 16 launched a feature on
its Web site where users can upload videos=97YouTube style=97of what they d=
id on
their Dell PCs. Last year, the company launched a site that includes videos
of its chief executive at industry functions. On IdeaStorm, there's even
been a suggestion for Michael Dell to start a blog, a la Sun Microsystems (
SUNW ) CEO
Jonathan Schwartz. Better marketing is a start. But as Dell's response to
the Linux clamor shows, it may need to adjust its products, too, to give th=
e
people what they want.

Ricadela is a writer for
BusinessWeek.comin Silicon Valley.
------------------------------


--=20
Regards,

Evan M. Inker

------=_Part_25198_28577466.1172686291668
Content-Type: text/html; charset=WINDOWS-1252
Content-Transfer-Encoding: quoted-printable
Content-Disposition: inline

6_415604.htm?campaign_id=3Dtechn_Feb26&link_position=3Dlink27">http://w=
ww.businessweek.com/technology/content/feb2007/tc20070226_415604.htm?campai=
gn_id=3Dtechn_Feb26&link_position=3Dlink27





News Analysis
February 26, 2007, 12:01AM EST Sizer">


Customers to Dell: Give Us Linux!


The troubled computer maker sought input from users, but complying
with the most popular online suggestions could worsen its woes


by
Aaron=
Ricadela



When computer maker Dell asked customers how to spice up its products
and improve service, the flood of responses may have provided more
feedback than the company bargained for.


Thousands of computer buyers have weighed in on a site Dell set up
Feb. 16 to solicit opinions on everything from product design to
marketing to technical support. The resounding response: Give us more
software and other features based on open-source code, including the
Linux operating system.


Heeding the requests won't be easy for the PC maker, which ousted
Chief Executive Kevin Rollins on Jan. 31 and again named founder
Michael Dell CEO in an attempt to regain market share, improve product
quality, resolve customer support problems, and recover some of the
financial mojo Dell exuded until recent years (see BusinessWeek.com,
2/1/07, 007/db20070131_503358.htm">"Is Dell Too Big for Michael Dell?">).


Well, Since You Asked=85



On one hand, the customers who've posted 1,600 suggestions to Dell'=
s
IdeaStorm site and the tens of thousands more who voted to second those
ideas represent the savviest edge of the PC market. They're consumers
who identify trends and influence other buyers. On the other hand,
incorporating the vox populi into business decisions could add=
costs and hamper customer support, worsening ills already afflicting Dell.



"We certainly expected to see some interesting stuff, and it hasn'=
t
failed to deliver," a Dell spokesman says of the online forum, which
harnesses tools common to the emerging user-generated Web, asking
customers to blog about potential solutions to Dell's problems or vote
for their favorite posts. So far, more than 120,000 people have visited
the site, Dell says (see BusinessWeek.com, 2/23/07,
usinessweek.com/innovate/content/feb2007/id20070223_399988.htm">"Hack =
This Product, Please!"
).



The most popular ideas? Nos. 1 and 2 on the list: Factory-install Linux
on consumer desktops and notebooks, and preload OpenOffice and other
open-source productivity programs. The fifth most popular is a
recommendation that Dell replace Microsoft's Internet Explorer with the
open-source Firefox Web browser. "They're very high-end users and =
very
knowledgeable," says Dell's spokesman.


Making Linux Consumer-Friendly


What's less clear is whether the outcry for Linux reflects demand in
the market that goes broader than a vocal group of open-source
advocates. Even high-profile Linux proponents admit the operating
system isn't ready for mass-market use. The system is gaining traction
in corporate data centers where low costs and the ability to play
suppliers against each another are paramount. But Linux has been too
arcane to control, incompatible with popular hardware, and bereft of
popular programs for most home PC users.


"Linux has a long way to go before it has the same market demand as
Windows," says Jim Zemlin, executive director of the Linux Foundation,
which promotes the software as an alternative to Microsoft's (=3D"http://stockmarket.businessweek.com/www/search.html?q=3DMSFT" rel=3D"ti=
cker">MSFT
)
Windows, pays the salary of Linux creator Linus Torvalds, and counts
Dell among its members. "Dell's a pretty smart company and they ar=
e
responsive to their customers," Zemlin says. But to make Linux for
consumers fly, the vendor would need to invest in engineering to ensure
the software works with popular graphics chips and wireless modems,
sign expanded support contracts with Linux suppliers like Red Hat (=3D"http://stockmarket.businessweek.com/www/search.html?q=3DRHAT" rel=3D"ti=
cker">RHAT
) and Novell (www/search.html?q=3DNOVL" rel=3D"ticker">
NOVL
), or train its own customer service reps on open-source technologi=
es. "That would help them build a better box," he says.



Dell says it's already listening. In a Feb. 23 posting on IdeaStorm,
the company said it's working with Novell to certify its business
desktops, notebooks, and workstations for compatibility with Linux, and
is working with other Linux distributors about additional
certifications. A company spokesman says Red Hat is among those
distributors. Dell also said it will make it easier for PC buyers to
forgo preloaded programs, and uninstall them once they get the machine.


Open-Source a Risky Innovation


Dell, once the top supplier of PCs, has seen its market share slip,
profits fall, and reputation slide amid rising costs, quality mishaps,
and missed market trends. Hewlett-Packard (sinessweek.com/www/search.html?q=3DHPQ" rel=3D"ticker">HPQ) has become =
the top supplier of retail PCs, and Dell's lackluster products seem out=
of step in a market where Apple (
l=3D"ticker">APPL)
has compelled vendors to pay attention to design. Customers have also
complained about poor support and technical problems. That helped
prompt Michael Dell to retake the chief executive reins, and he's hired
new deputies to help turn out compelling products and clamp down on
costs (see BusinessWeek.com, 2/16/07, m/technology/content/feb2007/tc20070216_070194.htm">"Dell's New Bl=
ood: Cannon, Now Garriques"
). Dell reports quarterly earnings Mar.=
1.



Bear Stearns (l?q=3DBSC" rel=3D"ticker">BSC)
analyst Andrew Neff wrote in a Feb. 19 research report that a key to
increased margins at Dell will be "focusing on innovative products tha=
t
customers want." But putting customers' Linux ideas into action co=
uld
also prove expensive. "PC makers tend to be very conservative about
what they put on these machines," says Paul DeGroot, an analyst at
consulting company Directions on Microsoft. Take tech support. If Dell
offers Linux as a standard choice on consumer PCs, the number of calls
to its support centers could rise. "After the second or third call,
they've lost money on the machine," he says.


Then there's the effect such a move would have on Dell's
relationship with Microsoft. IdeaStorm bloggers called for Dell to ship
copies of OpenOffice, free software that includes word processing,
spreadsheet, and other applications. "It can save you a pile of money&=
quot;
compared with Microsoft Office, which can cost $400 or $500 depending
on the edition, DeGroot says. But Microsoft has been Dell's dominant
operating system and applications provider since the company got its
start in the 1980s. Microsoft has also taken steps to blunt the appeal
of OpenOffice and other open-source suites. In January, Microsoft made
the $150 Home and Student edition of its new Office 2007 suite
available to all customers=97not just education buyers.


Dell Needs More than Marketing


The groundswell on IdeaStorm isn't Dell's first brush with Linux=
.
The company ships the system on its business servers and engineering
workstations, and lets corporate IT departments install it on some PCs.
But Dell stopped installing Linux on consumer PCs and notebooks five
years ago, and it may not be in a rush to do so again. "It's somet=
hing
that you wouldn't tread lightly into," says its spokesman.


Yet it's also clear Dell needs to do something to repair frayed
relationships with customers. The company on Feb. 16 launched a feature
on its Web site where users can upload videos=97YouTube style=97of what
they did on their Dell PCs. Last year, the company launched a site that
includes videos of its chief executive at industry functions. On
IdeaStorm, there's even been a suggestion for Michael Dell to start a
blog, a la Sun Microsystems (/www/search.html?q=3DSUNW" rel=3D"ticker">SUNW)
CEO Jonathan Schwartz. Better marketing is a start. But as Dell's
response to the Linux clamor shows, it may need to adjust its products,
too, to give the people what they want.



Ricadela is a writer=
for BusinessWeek.com in Silicon Valley.








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0Linux%21&c2=3Dwww.businessweek.com&c8=3Dtechn_Feb26&c9=3DAaron=
%20Ricadela&c11=3Dwww.businessweek.com&c15=3Dtechnology%2Csoftware%=
2Ccustomer%20service%2Ccomputers%2Cbranding%2Cblogs&c20=3D20070226&=
pid=3DCustomers%20to%20Dell%3A%20Give%20Us%20Linux%21&pidt=3D1&oid=
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amp;k=3DY&bw=3D1400&bh=3D867&p=3DMozilla%20Default%20Plug-in%3B=
Adobe%20Acrobat%3BRealJukebox%20NS%20Plugin%3BRealPlayer%28tm%29%20G2%20Liv=
eConnect-Enabled%20Plug-In%20%2832-bit%29%20%3BRealPlayer%20Version%20Plugi=
n%3BQuickTime%20Plug-in%206.0%3BCoupons-On-Line%20Netscape%20Plugin%20v.%20=
3.0.4.0%3BShockwave%20Flash%3BWindows%20Genuine%20Advantage%3BJava%28TM%29%=
202%20Platform%20Standard%20Edition%205.0%20Update%2010%3BWindows%20Media%2=
0Player%20Plug-in%20Dynamic%20Link%20Library%3BMicrosoft%AE%20DRM%3B&%5=
BAQE%5D" name=3D"s_i_businessweekpoc" alt=3D"" border=3D"0" height=3D"1" wi=
dth=3D"1">


--
Regards,

Evan M. Inker

------=_Part_25198_28577466.1172686291668--

  1. 2007-02-01 Shani Safir <shani-at-mrbrklyn.com> Re: [NYLXS - HANGOUT] Re: Gowanus Houses Community Center Program
  2. 2007-02-01 Shani Safir <shani-at-mrbrklyn.com> Re: [NYLXS - HANGOUT] Re: Gowanus Houses Community Center Program
  3. 2007-02-01 Ruben Safir <ruben-at-mrbrklyn.com> Subject: [NYLXS - HANGOUT] Re: Contract Law
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  5. 2007-02-01 rc <ray-pub-at-rcn.com> Re: [NYLXS - HANGOUT] Installfest Sunday February 4 and Meeting Results
  6. 2007-02-01 Ruben Safir <ruben-at-mrbrklyn.com> Re: [NYLXS - HANGOUT] Installfest Sunday February 4 and Meeting Results
  7. 2007-02-01 Ruben Safir <ruben-at-mrbrklyn.com> Re: [nylug-talk] [NYLXS - HANGOUT] Installfest Sunday February 4 and Meeting Results
  8. 2007-02-01 Ruben Safir <ruben-at-mrbrklyn.com> Subject: [NYLXS - HANGOUT] West Coast News
  9. 2007-02-02 Ruben Safir <ruben-at-mrbrklyn.com> Subject: [NYLXS - HANGOUT] Upcoming Political special that might be worth viewing
  10. 2007-02-02 From: "Ronny Abraham" <ronny.coder-at-gmail.com> Re: [nylug-talk] [NYLXS - HANGOUT] Installfest Sunday February 4 and Meeting Results
  11. 2007-02-02 Ruben Safir <ruben-at-mrbrklyn.com> Subject: [NYLXS - HANGOUT] Meetings this week to be at
  12. 2007-02-02 Ruben Safir <ruben-at-mrbrklyn.com> Subject: [NYLXS - HANGOUT] Spyware
  13. 2007-02-03 einker <eminker-at-gmail.com> Subject: [NYLXS - HANGOUT] Installfest Media
  14. 2007-02-03 einker <eminker-at-gmail.com> Re: [NYLXS - HANGOUT] Installfest Sunday February 4 and Meeting Results
  15. 2007-02-04 Ruben Safir <ruben-at-mrbrklyn.com> Subject: [NYLXS - HANGOUT] Copyright Article
  16. 2007-02-05 Ruben Safir <ruben-at-mrbrklyn.com> Subject: [NYLXS - HANGOUT] Installfest Love
  17. 2007-02-05 Ruben Safir <ruben-at-mrbrklyn.com> Subject: [NYLXS - HANGOUT] Next NYLXS Meeting on Wednesday
  18. 2007-02-05 Ruben Safir <ruben-at-mrbrklyn.com> Subject: [NYLXS - HANGOUT] [rick-at-linuxmafia.com: (forw) Introducing Open Solutions Alliance]
  19. 2007-02-05 Ruben Safir <ruben-at-mrbrklyn.com> Subject: [NYLXS - HANGOUT] [nbs-at-sonic.net: [vox] [fwd] OT: Calling All Linux Gamers [well, game developers]]
  20. 2007-02-05 Ruben Safir <ruben-at-mrbrklyn.com> Subject: [NYLXS - HANGOUT] [chief-at-freesoftwaremagazine.com: Issue 16 of Free Software Magazine is out]
  21. 2007-02-05 Ruben Safir <ruben-at-mrbrklyn.com> Subject: [NYLXS - HANGOUT] LWE Event in NY
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  24. 2007-02-06 Ruben Safir <ruben-at-mrbrklyn.com> Subject: [NYLXS - HANGOUT] [johnmark-at-johnmark.org: Re: [nylug-talk] Welcome to The UbuCon - New York City - February 16, 2007]
  25. 2007-02-06 Ruben Safir <ruben-at-mrbrklyn.com> Subject: [NYLXS - HANGOUT] NYLXS Meeting Wednesday February 7th, 2007
  26. 2007-02-06 Ruben Safir <ruben-at-mrbrklyn.com> Re: [NYLXS - HANGOUT] Re: [nylug-talk] Welcome to The UbuCon - New York City - February 16, 2007
  27. 2007-02-06 Ruben Safir <ruben-at-mrbrklyn.com> Subject: [NYLXS - HANGOUT] [lincoln-at-EmperorLinux.com: See EmperorLinux Laptops at LinuxWorld NYC Feb 14-15]
  28. 2007-02-06 Ruben Safir <ruben-at-mrbrklyn.com> Subject: [NYLXS - HANGOUT] [johnmark-at-johnmark.org: Re: [nylug-talk] Welcome to The UbuCon - New York City - February 16, 2007]
  29. 2007-02-06 Ruben Safir <ruben-at-mrbrklyn.com> Subject: [NYLXS - HANGOUT] Re: [nylug-talk] NYLXS Meeting Wednesday February 7th, 2007
  30. 2007-02-06 Ruben Safir <ruben-at-mrbrklyn.com> Re: [NYLXS - HANGOUT] NYLXS Meeting Wednesday February 7th, 2007
  31. 2007-02-06 Ruben Safir <ruben-at-mrbrklyn.com> Subject: [NYLXS - HANGOUT] What is wrong with this picture
  32. 2007-02-07 Ruben Safir <ruben-at-mrbrklyn.com> Subject: [NYLXS - HANGOUT] [johnmark-at-johnmark.org: Re: [nylug-talk] Welcome to The UbuCon - New York City - February 16, 2007]
  33. 2007-02-07 einker <eminker-at-gmail.com> Subject: [NYLXS - HANGOUT] News Story - Hackers attack heart of the net
  34. 2007-02-07 From: <mlr52-at-mycouponmagic.com> Re: [NYLXS - HANGOUT] News Story - Hackers attack heart of the net
  35. 2007-02-07 Ruben Safir <ruben-at-mrbrklyn.com> Re: [NYLXS - HANGOUT] News Story - Hackers attack heart of the net
  36. 2007-02-07 Ruben Safir <ruben-at-mrbrklyn.com> Subject: [NYLXS - HANGOUT] Re: [nylug-talk] NYLXS Meeting Wednesday February 7th, 2007
  37. 2007-02-07 Ruben Safir <ruben-at-mrbrklyn.com> Subject: [NYLXS - HANGOUT] [linuxlamda-at-gmail.com: Re: [nylug-talk] NYLXS Meeting Wednesday February 7th, 2007]
  38. 2007-02-07 Ruben Safir <ruben-at-mrbrklyn.com> Subject: [NYLXS - HANGOUT] [Fwd: [Discuss] Mini-Grants for Technology Linking Communities to
  39. 2007-02-08 Ruben Safir <ruben-at-mrbrklyn.com> Subject: [NYLXS - HANGOUT] [hang.pan-at-scilliant.com: RE: [501 Tech Club NY] Re: CMS-based web hosting solution]
  40. 2007-02-09 mlr52-at-mycouponmagic.com Subject: [NYLXS - HANGOUT] Look what I just found on iWon.com!
  41. 2007-02-09 Ruben Safir <ruben-at-mrbrklyn.com> Subject: [NYLXS - HANGOUT] [legcalendar-at-council.nyc.ny.us: City Council Calendar for Monday, February 12th, 2007 - Sunday, February 18th, 2007]
  42. 2007-02-09 Ruben Safir <ruben-at-mrbrklyn.com> Subject: [NYLXS - HANGOUT] Sunday Installfest at Google
  43. 2007-02-09 rc <ray-pub-at-rcn.com> Re: [NYLXS - HANGOUT] Sunday Installfest at Google
  44. 2007-02-10 Ruben Safir <ruben-at-mrbrklyn.com> Subject: [NYLXS - HANGOUT] [johnmark-at-johnmark.org: Re: [nylug-talk] Ubucon, how do I register?]
  45. 2007-02-10 Ruben Safir <ruben-at-mrbrklyn.com> Subject: [NYLXS - HANGOUT] [joly-at-dti.net: [Discuss] Ubuntu Live 2007]
  46. 2007-02-10 Ruben Safir <ruben-at-mrbrklyn.com> Subject: [NYLXS - HANGOUT] [johnmark-at-johnmark.org: Re: [nylug-talk] Welcome to The UbuCon - New York City - February 16, 2007]
  47. 2007-02-10 Ruben Safir <ruben-at-mrbrklyn.com> Subject: [NYLXS - HANGOUT] [johnmark-at-johnmark.org: [nylug-talk] Welcome to The UbuCon - New York City - February 16, 2007]
  48. 2007-02-10 Ruben Safir <ruben-at-mrbrklyn.com> Re: [NYLXS - HANGOUT] Sunday Installfest at Google
  49. 2007-02-10 Ruben Safir <ruben-at-mrbrklyn.com> Subject: [NYLXS - HANGOUT] Weizel attacked in SF by Holocaust Deniers
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  53. 2007-02-10 Ruben Safir <ruben-at-mrbrklyn.com> Re: [NYLXS - HANGOUT] Sunday Installfest at Google
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  56. 2007-02-10 Ruben Safir <ruben-at-mrbrklyn.com> Re: [NYLXS - HANGOUT] Crossfire And Player Scripting
  57. 2007-02-10 Ruben Safir <ruben-at-mrbrklyn.com> Subject: [phantom21-at-mindspring.com: Re: [NYLXS - HANGOUT] FRIDAY -- NOT Sunday Installfest at Google]
  58. 2007-02-11 Ruben Safir <ruben-at-mrbrklyn.com> Subject: [NYLXS - HANGOUT] Re: [kGen] Steve Jobs on DRM for Music...
  59. 2007-02-11 Ruben Safir <ruben-at-mrbrklyn.com> Re: [NYLXS - HANGOUT] Sunday Installfest at Google
  60. 2007-02-12 Ruben Safir <ruben-at-mrbrklyn.com> Re: [nylug-talk] [NYLXS - HANGOUT] Installfest Sunday February 4 and Meeting Results
  61. 2007-02-12 rc <ray-pub-at-rcn.com> Re: [NYLXS - HANGOUT] Sunday Installfest at Google
  62. 2007-02-12 rc <ray-pub-at-rcn.com> Re: [NYLXS - HANGOUT] Sunday Installfest at Google
  63. 2007-02-12 Elfen Magix <elfen_magix-at-yahoo.com> Re: [NYLXS - HANGOUT] Sunday Installfest at Google
  64. 2007-02-12 Ruben Safir <ruben-at-mrbrklyn.com> Re: [NYLXS - HANGOUT] Sunday Installfest at Google
  65. 2007-02-12 Ruben Safir <ruben-at-mrbrklyn.com> Re: [NYLXS - HANGOUT] Sunday Installfest at Google
  66. 2007-02-12 Ruben Safir <ruben-at-mrbrklyn.com> Re: [NYLXS - HANGOUT] Sunday Installfest at Google
  67. 2007-02-12 Ruben Safir <ruben-at-mrbrklyn.com> Subject: [NYLXS - HANGOUT] [nriinnj-at-yahoo.com: PT Linux help]
  68. 2007-02-12 Ruben Safir <ruben-at-mrbrklyn.com> Subject: [NYLXS - HANGOUT] Re: PT Linux help
  69. 2007-02-12 Ruben Safir <ruben-at-mrbrklyn.com> Re: [NYLXS - HANGOUT] Sunday Installfest at Google
  70. 2007-02-13 Ruben Safir <ruben-at-mrbrklyn.com> Subject: [NYLXS - HANGOUT] [chief-at-freesoftwaremagazine.com: FSM newsletter: FSM Newsletter 12th of February 2007]
  71. 2007-02-13 Ruben Safir <ruben-at-mrbrklyn.com> Subject: [NYLXS - HANGOUT] [info-at-nylug.org: [nylug-talk] [Fwd: Popular Science and Nokia]]
  72. 2007-02-13 Ron Guerin <ron-at-vnetworx.net> Re: [NYLXS - HANGOUT] [info-at-nylug.org: [nylug-talk] [Fwd: Popular
  73. 2007-02-13 Elfen Magix <elfen_magix-at-yahoo.com> Re: [NYLXS - HANGOUT] [info-at-nylug.org: [nylug-talk] [Fwd: Popular Science and Nokia]]
  74. 2007-02-13 Ruben Safir <ruben-at-mrbrklyn.com> Re: [NYLXS - HANGOUT] [info-at-nylug.org: [nylug-talk] [Fwd: Popular Science and Nokia]]
  75. 2007-02-13 Ruben Safir <ruben-at-mrbrklyn.com> Re: [NYLXS - HANGOUT] [info-at-nylug.org: [nylug-talk] [Fwd: Popular Science and Nokia]]
  76. 2007-02-13 Ruben Safir <ruben-at-mrbrklyn.com> Subject: [NYLXS - HANGOUT] [president-at-isoc-ny.org: [Discuss] ISOC-NY Annual Membership Meeting]
  77. 2007-02-14 einker <eminker-at-gmail.com> Subject: [NYLXS - HANGOUT] Google Loses Copyright Case In Belgium
  78. 2007-02-15 mlr52-at-michaellrichardson.com Subject: [NYLXS - HANGOUT] Road trip
  79. 2007-02-15 Ruben Safir <ruben-at-mrbrklyn.com> Subject: [NYLXS - HANGOUT] [meissner-at-suse.de: [suse-security-announce] SUSE Security Announcement: samba remote denial of service (SUSE-SA:2007:016)]
  80. 2007-02-15 Ruben Safir <ruben-at-mrbrklyn.com> Re: [NYLXS - HANGOUT] Road trip
  81. 2007-02-15 rc <ray-pub-at-rcn.com> Re: [NYLXS - HANGOUT] [meissner-at-suse.de: [suse-security-announce]
  82. 2007-02-15 Ruben Safir <ruben-at-mrbrklyn.com> Re: [NYLXS - HANGOUT] [meissner-at-suse.de: [suse-security-announce] SUSE Security Announcement: samba remote denial of service (SUSE-SA:2007:016)]
  83. 2007-02-15 mlr52-at-michaellrichardson.com RE: [NYLXS - HANGOUT] Road trip
  84. 2007-02-15 Ruben Safir <ruben-at-mrbrklyn.com> Re: [NYLXS - HANGOUT] Road trip
  85. 2007-02-15 Ruben Safir <ruben-at-mrbrklyn.com> Subject: [NYLXS - HANGOUT] Ubucon Conference and Installfest
  86. 2007-02-16 Ruben Safir <ruben-at-mrbrklyn.com> Subject: [NYLXS - HANGOUT] [nayel-at-shafei.com: MediaWiki programmer?]
  87. 2007-02-16 Ruben Safir <ruben-at-mrbrklyn.com> Subject: [NYLXS - HANGOUT] [legcalendar-at-council.nyc.ny.us: City Council Calendar for Monday, February 19, 2007 - Sunday, February 25, 2007]
  88. 2007-02-16 Ruben Safir <ruben-at-mrbrklyn.com> Subject: [NYLXS - HANGOUT] [bruce.lai-at-council.nyc.ny.us: E-Update for the Committee on Technology in Government of the New York City Council (February 16, 2007).]
  89. 2007-02-17 From: "Michael L. Richardson" <mlr52-at-michaellrichardson.com> Subject: [NYLXS - HANGOUT] Lake Placid
  90. 2007-02-17 David Sugar <dyfet-at-gnu.org> Re: [NYLXS - HANGOUT] Re: PT Linux help
  91. 2007-02-17 David Sugar <dyfet-at-gnu.org> Re: [NYLXS - HANGOUT] [meissner-at-suse.de: [suse-security-announce] SUSE Security Announcement: samba remote denial of service (SUSE-SA:2007:016)]
  92. 2007-02-17 David Sugar <dyfet-at-gnu.org> Re: [NYLXS - HANGOUT] Google Loses Copyright Case In Belgium
  93. 2007-02-17 Ruben Safir <ruben-at-mrbrklyn.com> Re: [NYLXS - HANGOUT] [meissner-at-suse.de: [suse-security-announce] SUSE Security Announcement: samba remote denial of service (SUSE-SA:2007:016)]
  94. 2007-02-17 Ruben Safir <ruben-at-mrbrklyn.com> Re: [NYLXS - HANGOUT] Re: PT Linux help
  95. 2007-02-17 Ruben Safir <ruben-at-mrbrklyn.com> Re: [NYLXS - HANGOUT] Google Loses Copyright Case In Belgium
  96. 2007-02-17 Ruben Safir <ruben-at-mrbrklyn.com> Re: [NYLXS - HANGOUT] Lake Placid
  97. 2007-02-17 Ruben Safir <ruben-at-mrbrklyn.com> Subject: [NYLXS - HANGOUT] Freedom-IT Conference in Lake Placid
  98. 2007-02-17 Ruben Safir <ruben-at-mrbrklyn.com> Subject: [NYLXS - HANGOUT] Freedom-IT Conference in Lake Placid
  99. 2007-02-17 Ruben Safir <ruben-at-mrbrklyn.com> Re: [NYLXS - HANGOUT] Google Loses Copyright Case In Belgium
  100. 2007-02-17 Ruben Safir <ruben-at-mrbrklyn.com> Re: [nylug-talk] [NYLXS - HANGOUT] Installfest Sunday February 4 and Meeting Results
  101. 2007-02-17 Ruben Safir <ruben-at-mrbrklyn.com> Subject: [NYLXS - HANGOUT] Re: [nylug-talk] VirtualDocumentRoot and PHP
  102. 2007-02-17 Ruben Safir <ruben-at-mrbrklyn.com> Subject: [NYLXS - HANGOUT] Something worth sharing
  103. 2007-02-17 Ruben Safir <ruben-at-mrbrklyn.com> Re: [NYLXS - HANGOUT] Something worth sharing
  104. 2007-02-17 David Sugar <dyfet-at-gnu.org> Re: [NYLXS - HANGOUT] [meissner-at-suse.de: [suse-security-announce] SUSE Security Announcement: samba remote denial of service (SUSE-SA:2007:016)]
  105. 2007-02-17 David Sugar <dyfet-at-gnu.org> Re: [NYLXS - HANGOUT] [meissner-at-suse.de: [suse-security-announce] SUSE Security Announcement: samba remote denial of service (SUSE-SA:2007:016)]
  106. 2007-02-17 David Sugar <dyfet-at-gnu.org> Re: [NYLXS - HANGOUT] Google Loses Copyright Case In Belgium
  107. 2007-02-18 Ruben Safir <ruben-at-mrbrklyn.com> Re: [NYLXS - HANGOUT] [meissner-at-suse.de: [suse-security-announce] SUSE Security Announcement: samba remote denial of service (SUSE-SA:2007:016)]
  108. 2007-02-18 Ruben Safir <ruben-at-mrbrklyn.com> Re: [NYLXS - HANGOUT] [meissner-at-suse.de: [suse-security-announce] SUSE Security Announcement: samba remote denial of service (SUSE-SA:2007:016)]
  109. 2007-02-18 David Sugar <dyfet-at-gnu.org> Re: [NYLXS - HANGOUT] [meissner-at-suse.de: [suse-security-announce] SUSE Security Announcement: samba remote denial of service (SUSE-SA:2007:016)]
  110. 2007-02-19 From: "Michael L. Richardson" <mlr52-at-mycouponmagic.com> Subject: [NYLXS - HANGOUT] Re: Van rental
  111. 2007-02-19 Ruben Safir <ruben-at-mrbrklyn.com> Re: [NYLXS - HANGOUT] Re: Van rental
  112. 2007-02-19 Ruben Safir <ruben-at-mrbrklyn.com> Subject: [NYLXS - HANGOUT] Re: [TheUbuCon] Ubucon Conference and Installfest
  113. 2007-02-19 From: "Michael L. Richardson" <mlr52-at-mycouponmagic.com> Re: [NYLXS - HANGOUT] Re: Van rental
  114. 2007-02-19 Ruben Safir <ruben-at-mrbrklyn.com> Re: [NYLXS - HANGOUT] The Power of the Source and Package Management
  115. 2007-02-19 Ron Guerin <ron-at-vnetworx.net> Re: [NYLXS - HANGOUT] The Power of the Source and Package Management
  116. 2007-02-19 Ruben Safir <ruben-at-mrbrklyn.com> Re: [NYLXS - HANGOUT] The Power of the Source and Package Management
  117. 2007-02-19 Ruben Safir <ruben-at-mrbrklyn.com> Re: [NYLXS - HANGOUT] Re: Van rental
  118. 2007-02-19 Ruben Safir <ruben-at-mrbrklyn.com> Subject: [NYLXS - HANGOUT] Meet Tonight about Next weekends trip?
  119. 2007-02-19 Ruben Safir <ruben-at-mrbrklyn.com> Re: [NYLXS - HANGOUT] Re: Van rental
  120. 2007-02-19 Ruben Safir <ruben-at-mrbrklyn.com> Re: [NYLXS - HANGOUT] Meet Tonight about Next weekends trip?
  121. 2007-02-19 Ruben Safir <ruben-at-mrbrklyn.com> Subject: [NYLXS - HANGOUT] [Kgagnon-at-cgcareers.org: [501 Tech Club NY] Job Opening - Online Communications Associate for American Jewish World Service]
  122. 2007-02-20 From: "Michael L. Richardson" <mlr52-at-mycouponmagic.com> Re: [NYLXS - HANGOUT] Meet Tonight about Next weekends trip?
  123. 2007-02-20 From: "Michael L. Richardson" <mlr52-at-mycouponmagic.com> Re: [NYLXS - HANGOUT] Re: Van rental
  124. 2007-02-20 Ruben Safir <ruben-at-mrbrklyn.com> Re: [NYLXS - HANGOUT] Meet Tonight about Next weekends trip?
  125. 2007-02-20 Ruben Safir <ruben-at-mrbrklyn.com> Re: [NYLXS - HANGOUT] Re: Van rental
  126. 2007-02-20 From: "Michael L. Richardson" <mlr52-at-mycouponmagic.com> Subject: [NYLXS - HANGOUT] [Fwd: [FCNYC] DELL POWEREDGE 1300 PIII 700mhz,512m RAM, Adaptec
  127. 2007-02-20 Ruben Safir <ruben-at-mrbrklyn.com> Re: [NYLXS - HANGOUT] [Fwd: [FCNYC] DELL POWEREDGE 1300 PIII 700mhz,512m RAM, Adaptec ATA RAID + on-board SCSI]
  128. 2007-02-20 From: "Michael L. Richardson" <mlr52-at-michaellrichardson.com> Re: [NYLXS - HANGOUT] [Fwd: [FCNYC] DELL POWEREDGE 1300 PIII
  129. 2007-02-20 Ruben Safir <ruben-at-mrbrklyn.com> Re: [NYLXS - HANGOUT] [Fwd: [FCNYC] DELL POWEREDGE 1300 PIII 700mhz,512m RAM, Adaptec ATA RAID + on-board SCSI]
  130. 2007-02-20 Ruben Safir <ruben-at-mrbrklyn.com> Subject: [NYLXS - HANGOUT] Wednesday Meeting on Freedom-IT
  131. 2007-02-20 Ruben Safir <ruben-at-mrbrklyn.com> Subject: [NYLXS - HANGOUT] Re: [hangout] hangout archive is password protected
  132. 2007-02-20 Ruben Safir <ruben-at-mrbrklyn.com> Subject: [NYLXS - HANGOUT] GNU Jobs
  133. 2007-02-21 Contrarian <adrba-at-nyct.net> Re: [NYLXS - HANGOUT] Wednesday Meeting on Freedom-IT
  134. 2007-02-21 Ruben Safir <ruben-at-mrbrklyn.com> Subject: [NYLXS - HANGOUT] [newsletter-at-linuxjournal.com: Linux Journal Weekly Newsletter - February 21]
  135. 2007-02-21 Ruben Safir <ruben-at-mrbrklyn.com> Subject: [NYLXS - HANGOUT] Freedom-IT and Lake Placid
  136. 2007-02-21 Ruben Safir <ruben-at-mrbrklyn.com> Subject: [NYLXS - HANGOUT] Freedom-IT and Lake Placid
  137. 2007-02-21 Ruben Safir <ruben-at-mrbrklyn.com> Re: [NYLXS - HANGOUT] [meissner-at-suse.de: [suse-security-announce] SUSE Security Announcement: samba remote denial of service (SUSE-SA:2007:016)]
  138. 2007-02-21 Ruben Safir <ruben-at-mrbrklyn.com> Subject: [NYLXS - HANGOUT] Freedom-IT Original idea
  139. 2007-02-22 From: "Michael L. Richardson" <mlr52-at-michaellrichardson.com> Subject: [NYLXS - HANGOUT] Van
  140. 2007-02-22 Ruben Safir <ruben-at-mrbrklyn.com> Subject: [NYLXS - HANGOUT] [newsletter-at-mysql.com: MySQL Newsletter: February 2007]
  141. 2007-02-23 From: "Michael L. Richardson" <mlr52-at-mycouponmagic.com> Subject: [NYLXS - HANGOUT] update on van
  142. 2007-02-23 Schmuel-Leib Eliezar Safir <bear-at-mrbrklyn.com> Re: [NYLXS - HANGOUT] update on van
  143. 2007-02-23 Ruben Safir <ruben-at-mrbrklyn.com> Re: [NYLXS - HANGOUT] update on van
  144. 2007-02-26 Ruben Safir <ruben-at-mrbrklyn.com> Subject: [NYLXS - HANGOUT] [legcalendar-at-council.nyc.ny.us: City Council Calendar for Monday, February 26, 2007 - Sunday, March 4, 2007]
  145. 2007-02-26 Ruben Safir <ruben-at-mrbrklyn.com> Subject: [NYLXS - HANGOUT] [auto_agent-at-jobcircle.com: JobCircle Weekly Summary of New Jobs]
  146. 2007-02-26 Ruben Safir <ruben-at-mrbrklyn.com> Subject: [NYLXS - HANGOUT] New Editorial Material
  147. 2007-02-27 Ruben Safir <ruben-at-mrbrklyn.com> Subject: [NYLXS - HANGOUT] Re: Acronis Would Like to Sponsor Your UserGroup Meeting
  148. 2007-02-27 Ruben Safir <ruben-at-mrbrklyn.com> Re: [NYLXS - HANGOUT] update on van
  149. 2007-02-28 mlr52-at-michaellrichardson.com Subject: [NYLXS - HANGOUT] number
  150. 2007-02-28 einker <eminker-at-gmail.com> Re: [NYLXS - HANGOUT] Re: Acronis Would Like to Sponsor Your UserGroup Meeting
  151. 2007-02-28 einker <eminker-at-gmail.com> Subject: [NYLXS - HANGOUT] BusinessWeek.com: Customers to Dell: Give Us Linux!
  152. 2007-02-28 Ron Guerin <ron-at-vnetworx.net> Re: [NYLXS - HANGOUT] BusinessWeek.com: Customers to Dell: Give Us
  153. 2007-02-28 Ruben Safir <ruben-at-mrbrklyn.com> Subject: [NYLXS - HANGOUT] [rmills-at-searchedp.com: Perl Script Developer - Jersey City, NJ]
  154. 2007-02-28 Ruben Safir <ruben-at-mrbrklyn.com> Subject: [NYLXS - HANGOUT] Re: [nylug-talk] Job Recruiters
  155. 2007-02-28 Ruben Safir <ruben-at-mrbrklyn.com> Re: [NYLXS - HANGOUT] BusinessWeek.com: Customers to Dell: Give Us Linux!
  156. 2007-02-28 Ruben Safir <ruben-at-mrbrklyn.com> Subject: [NYLXS - HANGOUT] Re: Acronis Would Like to Sponsor Your UserGroup Meeting

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