MESSAGE
| DATE | 2009-02-20 |
| FROM | Amy Coleman
|
| SUBJECT | Re: [NYLXS - HANGOUT] HP Linux support
|
From lest-hangout-at-mrbrklyn.com Fri Feb 20 10:08:08 2009
Received: from www2.mrbrklyn.com (localhost [127.0.0.1])
by www2.mrbrklyn.com (8.13.1/8.13.1/SuSE Linux 0.7) with ESMTP id n1KF86Mo008665
for ; Fri, 20 Feb 2009 10:08:08 -0500
Received: (from majordomo-at-localhost)
by www2.mrbrklyn.com (8.13.1/8.13.1/Submit) id n1KF86Vg008664
for hangout-outgoings; Fri, 20 Feb 2009 10:08:06 -0500
X-Authentication-Warning: www2.mrbrklyn.com: majordomo set sender to lest-hangout-at-nylxs.com using -f
Received: from www2.mrbrklyn.com (localhost [127.0.0.1])
by www2.mrbrklyn.com (8.13.1/8.13.1/SuSE Linux 0.7) with ESMTP id n1KF83Ep008661
for ; Fri, 20 Feb 2009 10:08:05 -0500
Received: from localhost (acoleman-at-localhost)
by www2.mrbrklyn.com (8.13.1/8.13.1/Submit) with ESMTP id n1KF81iI008658
for ; Fri, 20 Feb 2009 10:08:01 -0500
Date: Fri, 20 Feb 2009 10:08:01 -0500 (EST)
From: Amy Coleman
To: hangout-at-mrbrklyn.com
Subject: Re: [NYLXS - HANGOUT] HP Linux support
In-Reply-To: <20090217234103.GA725-at-www2.mrbrklyn.com>
Message-ID:
References: <20090217234103.GA725-at-www2.mrbrklyn.com>
MIME-Version: 1.0
Content-Type: MULTIPART/MIXED; BOUNDARY="-1488690671-1119368990-1235142481=:8322"
Sender: lest-hangout-at-mrbrklyn.com
Precedence: bulk
Reply-To: hangout-at-mrbrklyn.com
This message is in MIME format. The first part should be readable text,
while the remaining parts are likely unreadable without MIME-aware tools.
---1488690671-1119368990-1235142481=:8322
Content-Type: TEXT/PLAIN; charset=utf-8
Content-Transfer-Encoding: QUOTED-PRINTABLE
HP customer support does suck. I had a friend that was on the phone with=20
HP to get his computer to work for a DVD and I'm sitting there trying to=20
fix it myself and I fixed it faster than the HP person b/c the persn=20
didn't know squat! HP does support Linux printers (as Rob has a HP printer=
=20
and supported his computer and I'm sure he set it up to do so). Again, HP=
=20
customer support sucks.=20
On Tue, 17 Feb 2009, Ruben Safir wrote:
> I love this
>=20
> Welcome to HP's U.S. Chat Service.
>=20
> This service is intended for Pre-Sales assistance. If you are in need of
> any other assistance, please Click here to Contact HP for the
> appropriate department regarding your inquiry.
>=20
> If you are in need of Pre-Sales assistance, please hold for the next
> available Solution Specialist.
>=20
> Chat InformationHello, you are now chatting with Leo.
>=20
> Leo: Welcome to HP Chat, please tell me the nature of your visit to chat
> today? (ie: technical support, pre-sales question, purchase, or quote)
>=20
> Guest: I need a flatbed scanner for Linux
>=20
> Leo: Great! Thanks for considering HP!!
>=20
> Leo: A few quick questions before we begin to help get you to the right
> consultant. Are you with a government agency or educational
> institution?
>=20
> Guest: Not really
>=20
> Leo: Great, Thank you and will you be reselling this product/solution?
>=20
> Guest: Nooo
>=20
> Leo: Thank you for the information and your patience. Please hold a
> moment while I transfer you to a specialist now. Be sure to ask about
> our solutions that can save your business time and money.
>=20
> Guest: I'll be using it with NYLXS
>=20
> Chat InformationPlease wait while I transfer the chat to the best suited
> sales specialist.
>=20
> Chat InformationHello, you are now chatting with Chad.
>=20
> Chad: Hi there! My Name is Chad, chatting with you from Colorado. So
> you don't have to repeat your information, please allow me a moment to
> review what you=E2=80=99ve said so far.
>=20
> Chad: Excellent. I=E2=80=99ll be glad to help out any way I can with what=
HP has
> to offer. But to be honest, never heard of just a scanner working with
> Linux. FYI, hp does not support any product we offer on linux. Linux is
> a 3rd party sopport need.....
>=20
> Chad: http://www.linuxprinting.org/printer_list.cgi?make=3DHP
>=20
> Chad: there is the linux web page for printer support.
>=20
> Chad: Never seen a web page or support for just a scanner model.
>=20
> Guest: hello
>=20
> Chad: hi
>=20
> Guest: Actually - you have supported Linux and it is corperate policy to
> do so
>=20
> Chad: sorry, not sure what you mean there.
>=20
> Guest: and I've worked with HP engineers on the Senjet5 but I broke it a
> while back
>=20
> Chad: ok, very nice!
>=20
> Guest: FYI, hp does not support any product we offer on linux >>
>=20
> Guest: OK - your not much use giving me wrong information
>=20
> Chad: HP direct does not support Linux - you will not find any support
> at all on the hp site for any hp product. Linux is a 3rd party support.
> You can do some searches on the internet for linux support needs if
> needed though.
>=20
> Guest: You sell products preinstalled with SuSE and you have your own
> version of Linux
>=20
> Chad: we do, yes....and they do not support printers, etc
>=20
> Guest: Ok - but your wrong
>=20
> Chad: ok
>=20
> Guest: is anyone there who actually knows what they are talking about?
>=20
> Chad: Sorry this is so confusing for you. =20
>=20
> Guest: otherwise I'll just call the campus in Camlifornia and not waste
> any more time
>=20
> Chad: You asked a simple question. I gave a correct answer.
>=20
> Chad: ok..have a great day!
>=20
> Chat InformationThank you for chatting with us today, this chat session
> has been closed by the representative.
>=20
> --=20
> http://www.mrbrklyn.com - Interesting Stuff
> http://www.nylxs.com - Leadership Development in Free Software
>=20
> So many immigrant groups have swept through our town that Brooklyn, like =
Atlantis, reaches mythological proportions in the mind of the world - RI S=
afir 1998
>=20
> http://fairuse.nylxs.com DRM is THEFT - We are the STAKEHOLDERS - RI Saf=
ir 2002
>=20
> "Yeah - I write Free Software...so SUE ME"
>=20
> "The tremendous problem we face is that we are becoming sharecroppers to =
our own cultural heritage -- we need the ability to participate in our own =
society."
>=20
> "> I'm an engineer. I choose the best tool for the job, politics be damne=
d.<
> You must be a stupid engineer then, because politcs and technology have b=
een attached at the hip since the 1st dynasty in Ancient Egypt. I guess yo=
u missed that one."
>=20
> =C2=A9 Copyright for the Digital Millennium
>=20
---1488690671-1119368990-1235142481=:8322--
|
|
