MESSAGE
| DATE | 2006-06-09 |
| FROM | Ruben Safir
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| SUBJECT | Subject: [NYLXS - HANGOUT] Voice and the Web
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GENERAL QUESTIONS
1. What is VoiceXML?
VoiceXML is a markup language for creating voice-user interfaces. It
uses speech recognition and/or touchtone (DTMF keypad) for input, and
pre-recorded audio and text-to-speech synthesis (TTS) for output. It
is based on the Worldwide Web Consortium's (W3C's) Extensible Markup
Language (XML), and leverages the web paradigm for application development
and deployment. By having a common language, application developers,
platform vendors, and tool providers all can benefit from code portability
and reuse.
With VoiceXML, speech recognition application development is greatly
simplified by using familiar web infrastructure, including tools and Web
servers. Instead of using a PC with a Web browser, any telephone can
access VoiceXML applications via a VoiceXML "interpreter" (also known
as a "browser") running on a telephony server. Whereas HTML is commonly
used for creating graphical Web applications, VoiceXML can be used for
voice-enabled Web applications.
2. Are there commercially deployed VoiceXML applications out there today?
Yes. VoiceXML's growing popularity and effectiveness is reflected in the
many recently deployed applications that use it. From call centers to the
enterprise, VoiceXML-based applications are growing both in number and in
features. For example, at the carrier level, there is AT&T's toll-free
directory assistance, which services a whopping 200,000,000 calls per
year. In addition, Cingular's Voice Connect lets customers speak a name
or phone number to make a phone call as well as using voice commands to
access information services such as stock quotes and sports. Verizon's
VoiceXML-based solution, Voice Gear, offers a comparable package.The
General Motors Onstar system includes the Virtual Advisor, a personalized
voice portal complete with financial services, traffic, weather, news,
sports, entertainment, and e-mail. In call centers, VoiceXML is providing
an attractive alternative to proprietary IVR solutions to automate
the more routine transactions. For example, E-trade's customer service
and stock trading automated telephone applications are both written in
VoiceXML. After the rollout of its first VoiceXML-based utilities call
center solution in June 2003, SAP plans to bundle standards-based voice
solutions in several of its major packaged offerings, including Customer
Relationship Management, Human Resources, and Supply Chain Management.
3. What are the advantages of VoiceXML over traditional IVR technologies?
Some reasons VoiceXML is seen to be surpassing proprietary IVR include
the following:
* Most developers confirm VoiceXML is at least three times faster in
terms of application development compared to traditional IVR; * Being
a W3C standard markup, VoiceXML offers reusable and off-the-shelf
applications; * VoiceXML is less expensive than traditional IVR,
partly due to the fact that IVR requires a second silo infrastructure
from existing Web infrastructure, and VoiceXML does not (think of
the costs savings a financial institution can realize from having
its Web banking team also manage its IVR application, as opposed
to having separate Web banking and IVR banking development teams);
* VoiceXML's ease of integration with existing application server
infrastructure (i.e., running VoiceXML apps off the same app servers
that Web services run off) allows for reuse of e-business investments
in a flexible, distributed architecture, rather than on a "big iron"
legacy IVR platform seen in the past.
4. Does the VoiceXML Forum keep a list of platform vendors?
Many of the member companies of the VoiceXML Forum offer commercial
VoiceXML platforms. Many of these are the same companies that provide
the VoiceXML development tools mentioned earlier. An up-to-date list of
companies with VoiceXML platform offerings can be found on Ken Rehor's
World of VoiceXML website.
5. How can I find out more about deploying my VoiceXML Application?
One of the technical strengths of the VoiceXML architecture is that it
separates application logic from the underlying execution platform. This
provides a couple of different approaches in terms of deploying VoiceXML
applications:
* A third party VoiceXML hosting service provider can be contracted to
host your application on their premises. This option is ideal if you
want to avoid the costs associated with purchasing/building a VoiceXML
platform and operating it yourself. Your actual VoiceXML application
can be provisioned and hosted along with your organization's existing
web infrastructure. * You can purchase an existing VoiceXML platform,
or build your own VoiceXML platform and operate it yourself on your
own site.
6. What do I need to get started with VoiceXML?
A good place to get started learning VoiceXML is by working your
way through the online tutorials offers on the VoiceXML Forum's web
site. Another good source of information to check out is Rob Marchand's
"First Words" columns in the Forum's VoiceXML Review ezine.
To actually begin writing and executing VoiceXML markup, your best bet
is to sign up for a free membership on one of the many on-line VoiceXML
development studios offered by VoiceXML Forum member companies. These
tools essentially allow you to author applications within an online
web-based studio and then debug/test your markup by placing a phone call
with either a POTS phone (typically a toll-free number) or a SIP-based
softphone.
Other companies provide downloadable VoiceXML SDK's that allow you to
author and execute your applications in a single self-contained personal
computer environment.
To learn more about VoiceXML development tools browse the Development
Tools List maintained on the VoiceXML Forum's web site.
The VoiceXML FORUM
1. What is the VoiceXML Forum?
The VoiceXML Forum is an industry organization founded in 1999 by AT&T,
IBM, Lucent and Motorola, and chartered with establishing and promoting
the Voice Extensible Markup Language (VoiceXML). Since its inception,
members of the VoiceXML Forum has successfully driven market acceptance of
VoiceXML through a wide array of speech-enabled applications. Currently
the Forum has over 380 member companies, distributed across three
membership categories (Sponsor, Promoter and Supporter).
2. What is the relationship between the VoiceXML Forum and the W3C Voice
Browser Working Group?
After defining the VoiceXML 1.0 specification, the VoiceXML Forum turned
over the specification to the World Wide Web Consortium (W3C) in 2000
for further technical development. Since that time, the VoiceXML 2.0 and
related specifications have been developed by the W3C's Voice Browser
Working Group while the VoiceXML Forum in coordination with the W3C, has
focused on providing certification programs to ensure to the buying public
and vendors alike of VoiceXML interoperability as well as leadership in
the areas of education and marketing.
3. What activities are members of the VoiceXML Forum involved in?
Currently the members of the VoiceXML Forum have activities underway in
four primary areas:
1. Conformance Committee: The conformance committee is developing
a conformance certification program for VoiceXML platform
implementations. Vendors can participate in the program to formally
certify that their implementations fully comply with the W3C VoiceXML
specifications. 2. Education Committee: This committee is responsible
for promoting the understanding of VoiceXML and the VoiceXML Forum
within the VoiceXML community and beyond. Some of the activities of
the Forum include the VoiceXML Review e-zine, the creation of web-based
tutorials, and the organization of events such as the VoiceXML Forum's
Spring and Fall Users Group Meetings. More recently, the Education
Committee has launched a VoiceXML Developer Certification Program
as well as a VoiceXML speaker's bureau. 3. Marketing Committee:
The activities in this committee include marketing and announcing the
efforts and activities of the Forum to the technical community. Work
in this committee includes market research, development of media
strategies, and branding efforts. 4. VoiceXML Tools Committee: The
Tools Committee is focused on defining a common set of VoiceXML-related
tools and standardizing the interfaces among them.
4. How can my company join the VoiceXML Forum?
To join the Forum, visit http://www.voicexml.org/join.html online and
download the Membership ZIP pack.
5. My company is already a member of the VoiceXML Forum. How can I get
involved in one of the activities listed above?
Please fill out the Forum's Committee Interest Form online at
http://www.voicexml.org/resources/committee_interest.html and the
appropriate committee chair will contact you with further details on
the committee's work, meeting times, etc.
VoiceXML SPECIFICATION
1. Where can I get the most recent version of the VoiceXML specification?
The latest version of the VoiceXML 2.0 and related specification can
be downloaded from the W3C Voice Browser Working Group home page:
http://www.w3c.org/voice.
2. How can I find out more about the W3C status of VoiceXML related
standards?
The W3C Voice Browser Working Group's Web page, http://www.w3.org/voice
lists the latest versions of each of the VoiceXML 2, Speech Synthesis
Markup Language 1.0, Speech Recognition Grammar Specification 1.0,
Semantic Interpretation, and Call Control XML languages. The status
of each language is also listed. The status may be Working Draft, Last
Call Working Draft, Candidate Recommendation, Proposed Recommendation,
or Recommendation. For a precise definition of each of each status,
see the W3C recommendation track process document.
3. Is there any XML-based standard being developed for integration
between VoiceXML platforms and conference call systems?
Yes. CCXML, or the Call Control eXtensible Markup Language is designed
to provide telephony call control support for VoiceXML or other dialog
systems. CCXML has been designed to complement and integrate with a
VoiceXML system. You can download the most recent version of CCXML from
the W3C Voice Browser Working Group's Web page, http:www.w3.org/voice.
4. Is it true the VoiceXML 2.0 specification is encumbered by patents?
While that was a concern at one point, the W3C Voice Browser Patent
Advisory Group announced on July 9, 2003 that it had resolved these
concerns. W3C Member companies can review the PAG's report at:
http://www.w3.org/2003/06/VBPAG-Report.html
CONFORMANCE
1. Is the VoiceXML Forum addressing compatibility issues between different
working drafts of the VoiceXML 2.0 standard?
W3C Working Groups publish "Working Drafts to keep the community abreast
of its progress." As such they make no guarantee of compatibility between
Working Drafts.
The initial release of the VoiceXML Forum's conformance program will
be based on the VoiceXML 2.0 Candidate Recommendation. The Forum will
update the test suite to reflect any specification changes when the W3C
releases new versions of VoiceXML. We expect minimal changes to the 2.0
specification at this point. We expect to provide new test suites for
new versions of VoiceXML.
See the W3C's policy for Technical Recommendations (see
http://www.w3.org/Consortium/Process/Process-19991111/tr.html) for more
information on the differences between specification drafts.
2. How can I determine the extent to which a platform is conformant with
the VoiceXML 2.0 standard?
VoiceXML platform vendors will be able to submit their products for
certification by the VoiceXML Forum.
Certification status will be published on the Forum's web site.
3. What is the relationship between the W3C VoiceXML Implementation
Report and the VoiceXML Forum Conformance Program?
The Conformance Program's first version of the Conformance test suite
is based on the W3C's VoiceXML 2.0 IR test suite.
The Forum is maintaining and expanding the test suite and testing
infrastructure.
4. Is the current version of the VoiceXML Forum's Conformance Test Suite
available for download?
Yes. The current version of the test suite is available in the Conformance
folder in the VoiceXML Forum web site'sMembers-Only area.
5. Are there any tools available today that I can use to begin conformance
testing on my platform?
Yes. The VoiceXML Forum provides a Conformance Test Harness that is
essentially an VoiceXML application that lets you run test cases from
the Conformance Test Suite. The current version of the tool is available
for download in the Conformance folder in the VoiceXML Forum web site's
Members-Only area. The VoiceXML Forum also hosts a version of the test
harness online at: http://cvs.voicexml.org:8282/ir/index.jsp.
VoiceXML AND MULTIMODAL
1. Is VoiceXML useful only for telephony (voice-only) applications?
Not at all. VoiceXML is useful for any application where the input
and output are audio. VoiceXML is dominating the huge interactive
voice response market first, simply because it offers that market
huge cost savings and exciting new kinds of services. VoiceXML can
be used in other environments, for example, a PC-based voice browser
serving VoiceXML-based content to people with vision impairments,
audio controlled home appliances, set top boxes providing voice
services, VoiceXML answering machines for homes and small offices,
and so on. Multimodal interfaces are a huge new opportunity for
VoiceXML. These consist of a visual mode (e.g., a display, keyboard,
and mouse) coupled with the voice mode and perhaps other modes (e.g.,
pen input). VoiceXML can be combined naturally and elegantly with other
W3C standards to form a markup language for multimodal interfaces(see
http://www.w3.org/TR/2001/NOTE-xhtml+voice-20011221/).
2. What is the XHTML+Voice Profile or “X+V†specification that I
keep hearing about, and how does it relate to VoiceXML?
VoiceXML is a key standard used in a specification called XHTML+Voice
Profile (X+V) X+V is essentially a collection of markup languages for
expressing multimodal dialogs. It is based on a combination of the most
commonly used standards in the Web and voice community. Because X+V is
based on existing standards, developers can choose from a variety of
industry tools and platforms.
3. What is the current status of the XHTML + Voice specification?
X+V was submitted to the W3C as a proposed standard multimodal markup
language in 2001 (http://www.w3.org/Submission/2001/13/) by IBM, Opera
and Motorola. The VoiceXML Forum endorses the XHTML+Voice specification,
and the most current version can be found on the Forum's web site:
http://www.voicexml.org/spec.html.
VoiceXML and SALT
1. How would you respond to the position of Li Deng and Xuedong Huang
on VoiceXML in the January 2004 issue of the Communications of the ACM?
They think that SALT is superior to VoiceXML.
Microsoft’s Li Deng and Xuedong Huang in "Challenges in Adopting Speech
Recognition" (CACM, January 2004) gave a misleading summary of the state
of voice dialog markup language standards (p. 74-75):
One recently established standard is Speech Application Language Tags
(SALT; www.saltform.org [sic]), which extends existing Web markup
languages to enable multimodal (speech plus other modalities) and
telephony (speech only) access to the Web. It is thus superior to
the earlier standard VoiceXML—a different programming language
supporting only telephony interaction for call center speech
applications.
VoiceXML is the established W3C standard for voice dialog languages.
The VoiceXML Forum (now 375 companies strong) published VoiceXML 1.0 in
2000 and then transitioned control of the specification to the World
Wide Web Consortium (W3C). The W3C has worked very intensively on
VoiceXML 2.0, and advanced it to their penultimate Recommendation status
in March. The W3C will soon publish the first Working Draft of VoiceXML
2.1, and is beginning to explore requirements for VoiceXML 3.0 ("V3").
In contrast, while SALT was also submitted to the W3C, it is not on the
standards track.
VoiceXML has wide and growing industry uptake. There are thousands
of deployed, commercial VoiceXML voice applications running worldwide
on platforms from nearly 100 vendors. These applications serve all
industries, and not just their call centers. VoiceXML applications
range in size and complexity, from small, departmental applications to
staggeringly huge ones like the North American Toll-Free Directory
Assistance (1-800-555-1212). People not only can reach these
applications from any of the world's 2.5 billion phones, but also from
growing numbers of two-way radios, automotive systems, browser plug-ins,
PC-based softphones, and other devices. In contrast there are, at most,
a handful of commercially-deployed SALT applications.
In fact, the 76 SALT Forum member companies are a major hotbed of VoiceXML
activity. Of the 59 SALT Forum companies making recent commercial
announcements in the voice area, we found that 73 percent made substantial
bets on VoiceXML. And 46 percent announced VoiceXML platforms. When the
VoiceXML Forum expanded its governing board to ten companies in September,
four of our six new board members were SALT Forum companies.
VoiceXML can be used for multimodal interactions. Just as the SALT tags
need to be combined with XHTML, so must VoiceXML be combined with XHTML.
The W3C standards "stack" provides excellent mechanisms for composing
XML-based markup, and the X+V language (see www.w3.org/TR/xhtml+voice)
is just a straightforward application of these mechanisms to combine
VoiceXML and XHTML into a declarative multimodal markup language. X+V is
thus based on the elegant, flexible, and proven model-view-controller
architecture, making it well-suited for a broad range of devices and the
seamless inclusion of markup for other modalities. SALT, in contrast,
melds the voice view, the visual view, the model, and the controller
into an undifferentiated mass of complex Javascript that is difficult
to maintain. A growing number of companies, including Access, IBM,
Kirusa, Motorola, NewportWorks, Openstream, Opera, Real Soft, SAP,
and V-Enable, are working with X+V.
Deng and Huang imply that VoiceXML is a programming language and SALT is a
markup language extension, but the situation is the reverse. SALT's heavy
dependence on JavaScript means that developers must do an inordinate
amount of programming. Even the small illustrative examples from the SALT
1.0 specification (www.saltforum.org/saltforum/downloads/SALT1.0.pdf)
are three to five times the size of the corresponding VoiceXML (see
www.voicexml.org/salt/comparisons.html). The disparity is even wider in
production applications. SALT developers must also worry about low-level
programming errors such as dialog "safety". The SALT 1.0 specification
(see section 2.6.5, "A 'safe' voice-only dialog") shows how an earlier
"unsafe" example must be repaired so "that the dialog is never left in a
'hanging' state". VoiceXML dialogs can never become unresponsive due to
a programming error. SALT's extra programming increases development time
and cost, no matter if the pages are authored directly, or if they are
generated indirectly through CGI scripts, servlets, JSPs, and the like.
VoiceXML's wide acceptance as a W3C standard, its huge industry uptake as
evidenced by thousands of deployed applications across all industries, and
its use in voice-only and multimodal (X+V) variants clearly demonstrate
its superiority over other voice markup languages.
2. Are there some side-by-side comparisons of SALT and VoiceXML for
pure voice dialogs?
Sure. We've put some at www.voicexml.org/salt/comparisons.html.
3. You said that SALT Forum companies are firmly behind VoiceXML. Do
you have data to back this up?
If you cross-correlate their memberships, you'll discover that 60
percent of the SALT Forum members belong to the VoiceXML Forum. In
September 2004, the VoiceXML Forum welcomed a fifth SALT Forum member
to its eleven-company board. The board's newly-elected chairperson and
vice chairperson are now both from SALT Forum member companies.
Jim Ferrans maintains a list of recent press releases detailing SALT
Forum companies' activities in VoiceXML. As of September 2004 he found
61 SALT Forum member companies who made recent announcements in the
voice space. Of these, 95 percent made pro-VoiceXML announcements. A
full 49 percent announced VoiceXML platforms, 33 percent more made other
"significant" commercial bets on VoiceXML, and a further 13 percent made
other pro-VoiceXML announcements.
VoiceXML TOOLS
1. What tools are available to assist in building VoiceXML applications?
The VoiceXML Forum maintains a list of VoiceXML-related tools online.
2. Building a VoiceXML application requires a number of activities such
as call-flow design, grammar construction, back-end integration, prompt
development, etc. Should I use separate tools for each such activity,
or seek a single integrated tool suite?
Integrated tool suites take advantage of a common infrastructure to
tightly integrate multiple tools into a unified structure, facilitating
issues such as source control, versioning, and module reuse. These
activities fall on the developer to manage if different vendor's tools
are used for different development activities. The VoiceXML Forum is
working to develop interoperability standards that should ease the
difficulty of cross-vendor tool blending in the future.
3. It’s common today for speech applications to be distributed across
multiple platforms and even multiple vendors. Do I need separate tool
kits, one per vendor, to accommodate this environment?
No, frequently you can build an application with a single vendor's
tool suite, then serve it to voice platform constructed from different
vendor's components. The key to success in cross-vendor integration is
the degree to which each vendor conforms to the release of VoiceXML
2.0, SRGS 1.0, SSML 1.0, and related standards. In the near future,
the VoiceXML Forum Conformance Certification Program will become
available which will quantify the degree to which a product conforms to
a standard. Conformance testing is expected to increase the likelihood
of cross-vendor interoperability with a minimum of fuss. Note: Some
vendors support proprietary features and if you utilize them you are
compromising interoperability.
4. Can applications developed with one vendor’s tool suite be
transferred to another vendor’s tool for further development?
At present, the only applications that can be exchanged among vendor
toolkits are static VoiceXML applications which can be shared among
toolkits that are essentially VoiceXML editors. The VoiceXML Forum is
working on the definition of a meta-language which is intended to be
used as an application interchange standard. Once published and adopted
by tool vendors, entire applications should be transferable from one
vendor's tools to another.
TECHNICAL
1. Does the VoiceXML Forum provide a DTD for VoiceXML 2.0?
The VoiceXML Forum does not provide or maintain the DTD or XML Schema
for VoiceXML 2.0. The 'official' source for these definitions is the W3C,
in particular, the Voice Browser Working Group.
The XML Schema for VoiceXML 2.0 is available at:
http://www.w3.org/TR/voicexml20/vxml.xsd
Note that the schema refers to a number of other schemas produced by
the Voice Browser Working Group. See Appendix O of the VoiceXML 2.0 R
ecommendation for details.
Although the schema is now the authoritative definition of VoiceXML,
the DTD is maintained for historical reasons:
http://www.w3.org/TR/voicexml20/vxml.dtd.
2. Are there editors available for editing VoiceXML files?
VoiceXML can be edited using a variety of tools, from simple text editors,
to XML-aware editors; through to complete GUI based development tools. The
tools you use will be largely driven by personal preference, and perhaps
by your requirements for server-side development.
Check out the list of VoiceXML related development tools maintained by
the VoiceXML Forum, as well as Ken Rehor's World of VoiceXML site.
3. Is it true I can use my existing web development skills to develop
voicexml applications?
Yes! VoiceXML is delivered by standard web and application servers, and
is generated using standard web technologies such as JSP, .NET, PHP,
and others. You can think of VoiceXML as another 'presentation' layer
(using VoiceXML markup to define an aural interface, rather than XHTML
to define a visual interface, for example) to be used as part of your
development toolkit. This leveraging of web technologies is one of the
great strengths of the VoiceXML model.
When developing Voice applications, other skills are required as part of
the overall application lifecycle. In particular, voice user interface
design, and speech application tuning skills are very important.
4. Where can I find example VoiceXML code?
There are a number of sources for sample VoiceXML code. One of the best
sources is the archive of The VoiceXML Review, the VoiceXML forum's e-zine
of the VoiceXML world. Another source of example code is the developer
sites provided by VoiceXML platform vendors. Many of these sites provide
access to rich tutorials and documentation, and example VoiceXML code. Ken
Rehor's 'World of VoiceXML' site provides a list of developer sites. The
VoiceXML Review has also recently profiled a number of developer sites.
5. What audio formats to VoiceXML platforms support?
The VoiceXML specification defines mandatory audio format support in
Appendix E of the VoiceXML recommendation. These formats include raw
and WAV format audio suitable for use in telephony environments around
the world. Particular VoiceXML vendors may support additional audio
formats. Contact your VoiceXML vendor for details.
6. How can I use the record tag to upload audio to the server?
Using the record tag itself is the easy part. Uploading the audio involves
some work on the server-side work. For a detailed discussion of this,
complete with code examples, read Matt Oshry's Speak and Listen column
in the December 2002 issue of the VoiceXML Review.
7. Does VoiceXML support re-use?
Yes, VoiceXML encourages reuse in many ways. VoiceXML applications
can make use of external resources such as grammars, audio files, and
ECMAScript packages. These are fetched via HTTP, allowing the sharing
of these components among applications.
On the server side, VoiceXML is generated using standard web development
technologies such as Java and .NET - most of these technologies place
a very high focus on software development principles such as reuse,
allowing VoiceXML application development to leverage these benefits.
VoiceXML also includes an element designed specifically to support reuse
of dialog fragments. The tag allows reference to a modular component
that encapsulates a complete dialog - for example, that would capture a
telephone number, or credit card number. The component might include audio
file prompts, grammars, validation logic, and dialog flow to perform the
particular transaction. Many vendors provide reusable dialog components
as part of their product offerings. See the January 2002 First Words
column of the VoiceXML Review from for a brief introduction to subdialogs.
8. What is the relationship between inputmodes and universals?
Matt Oshry answered this very question in the VoiceXML Review - see
the Speak and Listen column for December 2002 for details. In fact,
the VoiceXML Review is a great resource for learning about VoiceXML.
9. What are the hardware/software requirements for running a VoiceXML
application?
This will vary a great deal depending upon the complexity of the
application, and the number of simultaneous sessions that must be
supported by the hardware/software combination. VoiceXML can run
on personal and notebook computers for development purposes, or may
run in very large multiprocessor or custom hardware environments to
support particular applications. However, current commodity server
platforms can easily support many simultaneous VoiceXML sessions, running
VoiceXML, the related speech (TTS and ASR) resources, and other related
software. Contact your VoiceXML vendor for further information.
10. Where can I learn more about ECMAScript?
The VoiceXML specification relies heavily upon ECMAScript. The best source
of information are probably the O'Reilly "JavaScript: The Definitive
Guide" and of course the ECMAScript Language Specification itself.
11. What spoken languages are supported by VoiceXML?
The VoiceXML specification uses the XML language identifier attribute
(xml:lang) to specify spoken languages. Hence, any spoken language can
be supported in theory. VoiceXML implementations of course vary as to
which spoken languages they support. Contact your platform vendor or
documentation to determine which languages your platform supports.
MEMBERSHIP
1.How does my company join the VoiceXML Forum?
To join the Forum, visit http://www.voicexml.org/join.html online and
download the Membership ZIP pack. This package consists of the following
documents: · VoiceXML Forum Membership Application · VoiceXML Forum
Operating Procedures · VoiceXML Forum Intellectual Property Policy
If you have any specific membership questions, please send an email to
the VoiceXML Membership Team at membership-at-voicexml.org.
2. How do I, or anyone else from my company, get subscribed to a VoiceXML
Forum mailing list?
To get subscribed to a VoiceXML Forum Mailing list, your company MUST
be a member of the VoiceXML Forum and each person who is active within
the Forum should have a member user account.
To subscribe yourself to a mailing list follow the steps below:
1. Using your user account, login to the members area of the web site
at http://www.voicexml.org/login.asp. 2. Once you are logged on, go
to the "Edit Profile" link in the upper left hand corner and scroll all
the way down. 3. You can choose which mailing lists you would like to
be subscribed to and an automated response will be sent to your email
address.
If you don't have a user account, go to http://www.voicexml.org/login.asp
and "Request a User Account" in the bottom left hand corner. Once the
VoiceXML Administrative Team receives your request, an automated email
will be sent to you with your new username and password.
3. Who do I contact if my company's contact information has changed?
If any or all of your company's contact information has changed, please
send an email to voicexml-info-at-voicexml.org and the appropriate changes
will be made to the web site.
If your company is a Promoter Member of the Forum, you can go to the
Members List area of the web site and change your company's information
yourself.
4. Who do we contact if we have Accounts Payable questions?
For any and all Accounting questions please contact the VoiceXML Forum
at +1 732 465 6464.
5. What do I do if I forget my password to enter the Member's Area?
If you forget your password, you can go to
http://www.voicexml.org/login.asp and click on the "Forgot Password"
link at the bottom of the page. Your password will be emailed to you.
Contributors The following individuals have contributed to this FAQ:
Bill Byrne (SAP) Jonathan Engelsma (Motorola) James Ferrans (Motorola)
Igor Jablokov (IBM) Eric Jackson (VoiceGenie) Sander Kruger (Passport
VoiceXML) Jim Larson (Intel) Rob Marchand (VoiceGenie) Matt Oshry (Tellme)
Ken Rehor (Vocalocity) Bill Scholtz (Unisys) -- __________________________
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