x #ccc solid;padding-left:1ex">Chris H (Listening)

Chris H: Welcome to Vonage Support. How may I help you?

Ruben Me: I want you to stop translating and spying on my voicemail

Chris H: I'll be glad to assist you with that today.

Chris H: You would like to turn off the Vonage Visual Voicemail feature?>
Ruben Me: more than that. I don't want your software to touch my voicem=
ail at all. =A0Your translating and storing my voicemails in your database =
for the CIA and FBI and the NSA

Chris H: Ok, do you just want to completely turn off the voicemail feature?=


Ruben Me: no - I just don't want to you have survalience of my phone ca=
lls

Ruben Me: turn off the translation and stop spying on my voicemails

Chris H: I can turn off the Visual Voicemail feature, but voicemail by it&#=
39;s very nature is stored on our servers.

Ruben Me: first, turn off the translations. =A0I NEVER gavfe you permision =
to convert my voicemail wav files to text

Ruben Me: I expect complete privacy on my phone line

Chris H: Ok, that's done.

Ruben Me: 415427/themes/standard/images/chat_agent.png" target=3D"_blank">https://sup=
port.vonage.com/euf/rightnow/optimized/1369415427/themes/stan=
dard/images/chat_agent.png


Ruben Me: no it is not, you are still spying on my voicemail

Chris H: How do you figure?

Ruben Me: you are to stop doing this

Ruben Me: because it was in the government report from the Washington Post =
this morning

Chris H: Vonage is listed there?

Ruben Me: your translation software has been translated every voicemail on =
your system and systematically sent to the NSA

Chris H: Where does it say that?

Ruben Me: It is listed in the primary documents that I =A0have in my hands =
right now

Chris H: I'm on the Washington Post right now. =A0I can't find any =
thing that says Vonage is doing that.

Ruben Me: and the fact that you turned on the translation software without =
my permission just confirms further that your spying on my software

Chris H: That's a feature that's enabled by default which you can t=
urn off at any time.

Ruben Me: I am looking at the source files and clearly the NSA has listed V=
onage

Chris H: Answer Title: Visual Voicemail

Answer Link: 781" target=3D"_blank">https://support.vonage.com/app/answers/detail=
/a_id/781



Chris H: Right.

Ruben Me: I want you to stop sending my call data to the government

Ruben Me: so is Skype, and cablevision,TW, Prodigy, Yahoo - it is over 400 =
pages of raw data

Ruben Me: and that is just this zip code

Chris H: Ok.

Ruben Me: Ok now we are just getting snarky

Ruben Me: send me a guarantee in writing that my voicemail and phone record=
s are not being monitored and given to the government without my concent>
Chris H: I can not do that.

Ruben Me: then find someone who can